Grapevine Ford Lincoln

Tried returning a car, which I was prepared to refinance and buy, but the fleet manager lied to me give times in a row when asked simple questions. I loved my prior five purchases there and gave recommended them to fifteen friends who have purchased from them. I am really disappointed. Please beware if you have to deal with him, because he will lie to you and make up additional costs and not be able to clearly explain why and where these made up charges are coming from. I will not return there to buy or for service and I will tell anyone who has ears of my experience.

Recently purchased a Ford Escape from Grapevine Ford. Our salesman Nolan Ryan O'Brien was very professional and personable! I recommend this dealership for sales and service.

Purchased a CPO 2014 Ford Escape from Nolan Ryan O'Brien. Great buying experience! I would recommend this dealership for sales and service. Also the Mustang Café makes a great sandwich!

Excellent experience dealing with Grapevine Ford. I have dealt with both their service department and their new car sales department and found both to be very friendly, helpful and knowledgeable. They are very concerned about customer satisfaction. Thank you Grapevine Ford for a great experience and a great Explorer!!

Shopped CARS.com, found the vehicle that fit our wants and needs and at the right price! We drove the 5 hour one way trip to Grapevine Ford and our salesman Richard Ford had our vehicle already prepped and ready for pick up just as asked. We were there for about an hour and fifteen minutes total then back on the road home. Great service, great people, great vehicle. Go CARS.com!

Randy McConnell makes sure that everything is repaired and repaired correctly. Service is exceptional under his care.

Unfortunately for me I did not purchase my King Ranch from Grapevine Ford. However, they have gone above and beyond to take care of me. The dealer I purchased the truck from was finished with me when they made the sale. Tom Dickson and John Goddard both have just been wonderful to deal with and have treated me as if I was their top client. Going forward there is only one Ford Dealership in the Dallas Metroplex and that is Grapevine Ford Lincoln!

Great service from grapevine Bob is excellent at his job and always takes good care of me and my family

The salesperson Alexander Popp was unprofessional. He was pissed he didn't make any money off the sale. When I told the salesperson that I was approved by my credit union for 2.99% he said we can give you the same rate and they make commission by financing thru the bank if he can get the sales price lowered. I said 'Ok'. The salesperson comes back with a 5.99% and showed me my credit rating. I stated 'Why would I finance for 5.99% when I've been approved for 2.99%. The salesperson Alexander Popp stated 'your credit is not good and it’s no way you could have gotten a 2.99%'. I don't give a xxxx if my credit is a 200 I'm not going to drive across town to buy a car with bad credit. If I'm approved for a 2.99% that is all you need to know. If it wasn't for the fact I liked that car you wouldn’t have never gotten my business. Not to mention the sorry salesperson didn't walk me thru the features of the car and there was NO car manual in the glove compartment. Thank you for your unprofessional service.

Thank you for your help on my New Ford. I visted your Dealership because you has the best deals and more Vehilces in the metroplex.