Mike Calvert Toyota

It took over 2 hours for this dealer to complete my 5000 mile service under ToyotaCare even though I scheduled an appointment. This service consists of basically a tire rotation and topping off fluids, and the only one that needed topping off was washer fluid. There was also some confusion when it was done. Even though I was waiting in the waiting room, I received a phone call and was told to come to a certain area. My car was indeed there, but nobody was around, and I needed my keys back. I had to talk to several people and was pointed to several places around the dealership before finding the person who had the paperwork and keys. I feel like this experience could use improvement.

Stellar service and attention to detail excellent. Mathew continues to correspond thru the year and helps even when it is Service related. Highly recommend this dealership and always spread a positive word.

Everyone there cater to your needs and really works hard to make sure you are satisfied. I been going to this toyota and working with Mr Carl hannon for 9yrs he sold me all my cars.

Stephen Lee was courteous, respectful, and did not push me in my car search. I really appreciated his dedication to positive customer service. A fuse went out on my new RAV4 lease, but I didn't notice until after I drove off the lot. I came back that evening and he took care of it himself due to the service department already being closed. He took time to apologize and was sincere about it. Very appreciated! Jerry Rizzuto took time to communicate by phone with me 3 times in one day, and he offered me a wonderful deal on a new RAV4 SE. I can tell he loves being a sales manager! He was kind, and devoted to my being a happy customer. I highly recommend both Jerry and Stephen in the car leasing & buying process!

Very Caring and courteous. Called to apologize for me having to wait a long time. While waiting you can drink a variety of sodas, coffee or cappuccino.

Great service and Friendly staff. They Kept me updated on my vehicle. Thank you for your great service. Will definitely recommend to friends and family.

Hugo was great and very professional, just would've been nice if it didn't take so long (two hours for an oil change) nothing too express about that "express oil change", but didn't feel like the prolonged time was Hugo's fault; just busy that day.

Good and excellent service .Thanks to George. .thank u .i came all way from dallas to houston to buy car ,my friend refered him .i am happ

Nobody in service line to write up customers. Nobody from the dealer knows who got there first. The Service person said a tire rotation was done on my car and it was not because i marked the tires and they were the same way when i got the car.

Made my appointment on line and when I pulled up to service department I was greeted by Martin who assured me he would be there to answer all my questions and make sure I was satisfied. He estimated time to completion would be about 3 hours. He had to leave but brought over George who would cover for him in his absence. Everything went as planned, car fixed in 3hrs and 15 minutes. George was great. He wanted to be sure any questions I had would be answered. Told me to call if any questions came up later. Car running great!!! I didn’t get mechanic’s name but kuddos to him. I’m a new family member of Mike Calvert Toyota.