Reviews
2019 E300
Sales Rep and Finance Mgr provided timely and precise care in this buying experience. I recommended and plan to purchase my next vehicle at this MB dealership. The customer waiting area isn?t as nice as other MB dealerships but the overall experience was pleasant.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Erica, it means so much to us that you chose our dealership! We strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Houston Greenway. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great dealership
John Nguyen assisted me with my purchase, he was very helpful, kept in touch throughout the whole process, and made purchasing a car an easy experience. Thank you!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Maria, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Houston Greenway. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Car repair
As Always Mercedes is outstanding, the reason I drive one is because the great service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We are pleased to hear you had such a positive experience with us, Mayolo! We always strive to provide personable and excellent customer service. Thank you again for the review!
Auto repair for GL450
I had an unanticipated electronic failure and from my response from MBrace to the excellent service at Mercedes Greenway, this unscheduled and disruptive "car crisis" was abated quickly and efficiently.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We are pleased to hear you had such a positive experience with us, Michelle! We always strive to provide personable and excellent customer service. Thank you again for the review!
W205 is a blast to drive.
I came in looking to by a specific car and ending up buying a 2019 Mercedes Benz C300 because my sales advisor, David Griffin, listened to my needs and matched me up with exactly what I need. Donald Cyprian presented me with great finance options. Mercedes Benz Greenway Plaza exceeded my expectations. The car is a blast to drive, by the way. I find myself making up reasons to drive.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Andrew, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Houston Greenway. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Susan ballard
Service department not what it use to be. Had to return car three times to get repair done properly. Engine mounts had to be replaced after only 13,000 miles? The first mounts lasted 100k miles!! Using used parts?? Spoke to manager - disrespectful, unprofessional. I have been going to service department for over 20 years. I have never had a problem before. Two incidents- repairs and management- unacceptable. My service advisor is great. Working with him for years. Manager of service department- i couldn?t believe how he spoke to me-
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Susan, we are deeply disappointed by your experience at Mercedes-Benz of Houston Greenway. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (888) 217-9718. We hope to hear from you.
Mercedes Greenway
James Seamans and his team always go above and beyond! He informs you completely before proceeding with any needed service and updates you regularly. Very detail oriented, efficient, and organized.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Michelle, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Houston Greenway. We always strive to provide personable and excellent customer service. Thank you again for the review!
pbattag1950@gmail.com
Brad Biondo the best Mercedes sales person that I have ever dealt with!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Phillip, thank you for your kind review; we are happy to pass along your comments to Brad here at Mercedes-Benz of Houston Greenway! If you ever need help, just give us a call. Happy motoring!
Great dealership
Thank you to the entire staff. Very accommodating!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Charles, thank you so much for your positive comments about Mercedes-Benz of Houston Greenway! Again, we appreciate your recommendation of Mercedes-Benz of Houston Greenway and we hope to be of service again in the future.
Buying an MB 250GLA at Greenway
I was buying a pre-owned Mercedes Benz GLA250. The buying process went very smoothly.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello, please know your feedback was received and matters to us, but due to some technical issues, we were unable to respond until now. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!