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Group 1 Ford of Southwest Houston

(1,045 reviews)

Reviews

(1,045 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Group 1 Ford of Southwest Houston from DealerRater.

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Fantastic and capable service writer Zach, who was

Fantastic and capable service writer Zach, who was timely, talented, and precise. I highly recommend this dealership and their service department. Group one is the parent company.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Really appreciate David Nguyen.

Really appreciate David Nguyen. He is very helpful. Always doing more than what?s required. Irvin and Jerry deserve mention. Always helpful and pleasant. Thank you very much.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Dimitri, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Ford! Please don't hesitate to reach out if there's anything additional we can do for you.

Wonderful service Service representative very

Wonderful service Service representative very professional. Dealership very clean with constant cleaning. Service bay organized. Staff very cordial and nice. The service gate at the street was opened before the hour to allow customers into service area.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Wayne, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

David Nguyen was great and very communicative about what

David Nguyen was great and very communicative about what to expect with my repairs. 25 words is too long - I would recommend this shop . Great customer service

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Gertha, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

It was not hard to get serviced.

It was not hard to get serviced. Great service representative. Whatever I needed Antonio saw to it being done. I didn't have a worry about help that I needed. The mechanic should get rewarded also.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Patricia, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

El servicio es exelente definitiva mente recomiendo el

El servicio es exelente definitiva mente recomiendo el dillerford para cuajquier compra o trabajo de mantenimiento muchas gracias

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hola, nuestro equipo se esfuerza por ofrecer una experiencia excelente y nos alegra que así lo haya percibido durante su visita. Si tiene alguna otra necesidad o pregunta, ¡no dude en ponerse en contacto con nosotros!

I have been looking for a car for several weeks since my

I have been looking for a car for several weeks since my old car got totaled in an accident last month. I am very happy that I found a car at Sterling McCall Ford dealer and decided to buy it from them. My sales reps are great people and they treated me like an old friend --- They do not play the Bait-and-Switch tricks like other Toyota dealers did. They told me they would stand behind each car sold by them. The car runs great. I am very happy with it. I will definitely recommend them to my friends.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi, thank you for taking the time to leave a review for us at Sterling McCall Ford. We're happy we could meet your expectations! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

I appreciate the service that was performed on my truck.

I appreciate the service that was performed on my truck. Thank you for all of your hard work.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

I have been looking for a car for several weeks after my

I have been looking for a car for several weeks after my car got totaled in an accident last month. I am glad that I went to the Sterling McCall Ford dealer to test drive then bought a car from them. My sales rep, Mr. Brent Treybig, and his manager, Mr. Caden McLelland, are both very good and very professional. They told me they would stand behind each cars sold by them. The car runs great. I am very happy with it. I will definitely recommend them to my friends.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

The quality of was tremendous , the people there are very

The quality of was tremendous , the people there are very nice and responsive. I would certainly recommend them if your interested in buying or servicing your Ford

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello Pete, thank you so much for the positive review! Thanks again for the recommendation, and have an amazing day!