Reviews
There was no communication between myself and the repairs
There was no communication between myself and the repairs team. I was told by the young lady that this was new and she was still learning things. The dealership kept my car for three days and over the weekend. However, there was never any communication on how the car was going. Also, originally, I just took the car in for a nail in the tire. The lady kept asking me what about the tire after I repeatedly kept telling her. Just a bad. Experience. I hate to write this because the two other times that I?ve been there were with a gentleman named Daniel and he was amazing. Always kept me up to speed and let me know exactly what was going on with the car. This lady, Vivian, never returned my calls, told me she would call me and never did, and then acted like I wasn?t inconvenienced.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Alberto, I appreciate you taking the time to inform me about your recent experience. I deeply regret any inconvenience you may have encountered, and I would like to make things right and restore your trust as a valued client. Please reach out to me by Email at CourtneyWright@SterlingMccallford.com. Thank you for your feedback, and I’m looking forward to an opportunity to understand more about what took place during your experience. Courtney Wright, Service Manager - Sterling McCall Ford
Business hours are very accessible.
Business hours are very accessible. Nice wait area. Very clean spaces. Huge lot with many choices to pick from.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we are glad we could help! If you're ever in need of more help, please let us know!
I was pleased with the service I received during my car
I was pleased with the service I received during my car repair. The level of detail and transparency of the recommend services to my car were greatly appreciated. I felt like the service advisors were trustworthy.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
I went in looking for the Ford Mustang Mach E, and left
I went in looking for the Ford Mustang Mach E, and left with a Ford F150. Our sales person was Trey Rogers, he didn’t make us feel like he was pushing anything on us. I went in with financing already done through Navyfed. Thought I got a pretty good deal with them. Nope he gave us 0% for 72 months! The part that I hate the most is sitting waiting for finance to get to you. I was complaining about being hungry and wanting to go eat. He gave us his grapes, that he had for lunch. He was the best sales guy I’ve worked with thus far!! Y’all go see him!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
Jerry Quick was attentive and professional .
Jerry Quick was attentive and professional . I was in and out before 9:30 without an appointment. Thank You .
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for your kind review; we are happy to pass along your comments to Jerry here at Sterling McCall Ford! If you have any further questions, please don't hesitate to reach out!
I brought my car in to get a routine oil change part of
I brought my car in to get a routine oil change part of my plan. The service was great and they even fixed a separate problem for free that I was going to schedule an appointment to get fixed at a later time.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
DO NOT GO!
DO NOT GO! Unless you have extra money for an attorney to sue after you get screwed. No more words! This review is horrible @ the least!
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
I’m sorry to hear that you feel this strongly about not recommending our dealership for purchasing a new vehicle. After checking our records, I couldn't find any details of your visit whatsoever, and it seems you might be referring to a different store that operates separately from us. If that's not the case, please contact me immediately so we can address this matter quickly. Thank you for your understanding. Tim Harless, General Manager tharless@sterlingmccallford.com
I went on a busy Saturday and test drove a few options.
I went on a busy Saturday and test drove a few options. I was pretty happy with the service, though I was there a good amount of time completing the purchase. In the end I got the vehicle I needed, though probably wont go on a Saturday again.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
David Nguyen makes my experience here the best every
David Nguyen makes my experience here the best every time! Helpful, friendly, and honest! Thank you.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Nina, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!
I bought my truck at that agency and it took 2 weeks to
I bought my truck at that agency and it took 2 weeks to solve, a person who attended me when I came to pick it up received me with arrogance and arrogance Mr. Irvin Gonzales
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your feedback about this, because this should not have happened, and we apologize for any inconvenience you faced. Your concerns will be shared with our team to address and prevent similar situations in the future. If there is anything we can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place in this situation. Daniel Rivera, Service Director Sterling McCall Ford | DanielRivera@sterlingmccallford.com | (281) 588-5043