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Group 1 Ford of Southwest Houston

(1,045 reviews)

Reviews

(1,045 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Group 1 Ford of Southwest Houston from DealerRater.

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Excellent price, and fast oil change service, friendly

Excellent price, and fast oil change service, friendly and professional, people specially Viviana. Thank you 😊

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello José, thank you; we appreciate your feedback! Please don't hesitate to reach out to us if there's anything more we can do!

Gerald Quick like always went above and beyond in a short

Gerald Quick like always went above and beyond in a short time notice to meet all my service needs before traveling out of town. Work was performed at the highest level. Customer service was immaculate.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Hello, thank you; we appreciate your feedback! We hope you have a great day!

Exceptional service and kindness from all staff at this

Exceptional service and kindness from all staff at this dealership . Very professional and friendly atmosphere.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Hi, we are glad we could help! Please don't hesitate to reach out if there's anything additional we can do for you.

Rep was very professional and the service was excellent.

Rep was very professional and the service was excellent. Done in a timely manner and explained in detail

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Ford. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

My first time getting my car serviced after relocating

My first time getting my car serviced after relocating from Oklahoma. Couldn’t have had a better experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you for sharing your positive experience! We do hope we can be of assistance in the future. Take care!

Excellent service knowledgeable guy very impressed love

Excellent service knowledgeable guy very impressed love to go back for another service enjoy good service and good customer service and great customer support thank you so much

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Deen, we really appreciate your feedback! We hope to be of service to you again in the future. Best wishes, Sterling McCall Ford

Super helpful and patient.

Super helpful and patient. The experience was very professional. I couldn?t be more impressed with their service and fair prices. I?ll be bringing my business back

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi James, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Zachary was a great Service Advisor - kudos.

Zachary was a great Service Advisor - kudos. Was conserved about the problem and made sure it was fixed. Will continue to use him for all of my services.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Alex, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Ford! If you have any further questions, please give us a call. We're always happy to help!

Been here a few times already.

Been here a few times already. Our service advisor Mr David Nguyen is a great guy, good communication and overall great customer service, clean facility and good coffee

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Dam, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Ford! If you ever need anything else from us, please feel free to give us a call or stop by. Have a fantastic day!

David and Irvin always give me first class service and

David and Irvin always give me first class service and courtesy! They are professional and informative to me as the process of my vehicle service is going on.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Larry, thank you for your kind review; we are happy to pass along your comments to the Sterling McCall Ford team! Feel free to reach out to us if you need anything. Have a wonderful day.