Reviews
I took my truck my Fors F-150 because it was giving me a
I took my truck my Fors F-150 because it was giving me a heating coolant message. Overall they did a great job but the labor cost was a little high, but David was good service advisor.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for choosing us to service your Ford F-150! We're glad to hear our team did a great job addressing your heating coolant issue. We value your feedback and will continue to provide top-notch service. Thank you for mentioning David's excellent service.
Erick, the service writer and Heather, the Service
Erick, the service writer and Heather, the Service Manager, were very responsive to my needs, kept me informed of progress, and took care of an issue not repaired by the dealership where I purchased the vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Al, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford of Southwest Houston. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I had a great service technician.
I had a great service technician. His name was Brian and he was very efficient and made sure my recall was completed correctly. He was also attentive and on top of my service work. If I need service work I will definitely ask for and schedule my service work with this professional.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Jae, we're happy you found Brian to be so supportive during your experience here at Group 1 Ford of Southwest Houston. If you have any further questions, please give us a call. We're always happy to help!
Honest about there work when it comes down to the
Honest about there work when it comes down to the customer. Fast and helpful… I’m a satisfied customer
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Always excellent service and David as always helpful,
Always excellent service and David as always helpful, courteous and professional. A true asset to Sterling McCall ford
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy to hear you had such a positive experience with our team! If you have any further questions, please don't hesitate to reach out!
Excellent service on my Ford Edge as always.
Excellent service on my Ford Edge as always. David Nguyen and staff are always courteous and professional. Results of an all points inspection performed during the regularly scheduled maintenance confirmed the need for a new battery and saved me from getting stuck somewhere waiting to get jump started.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy to hear you had such a positive experience with our team. We hope to be of service to you again in the future. Best wishes, Group 1 Ford of Southwest Houston
Great service .
Great service . Everyone was nice Staff was friendly and helpful . Wait time wasn?t long . It was very clean. Great experience overall. Thank you so much
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Tristian, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Have been bringing my Mustang here for a couple years
Have been bringing my Mustang here for a couple years they always do a great job. Always fast and easy to schedule a service too.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Leo, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
My new Mustang Mach-E was delivered with a 6% charge and
My new Mustang Mach-E was delivered with a 6% charge and I was told to return for a free full charge at another time. I did. Their chargers are verrrry slow. It would take 6 hours to fill. Not happy with the sloppy delivery and follow up or LACK thereof!
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- Overall experience 3.0
- Does recommend this dealer
- Shopped for a new car
Hi Contactpro, I appreciate you taking the time to inform me about your recent purchase experience. I deeply regret any inconvenience you may have encountered, and I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I'm looking forward to an opportunity to understand more about what took place during your experience. Please feel free to reach out to me directly at amyers2@group1auto.com so, we can discuss your concerns in more detail. Your feedback helps us improve, and we'd value the chance to regain your trust. Kind Regards, Tim Harless General Manager
Great service and very helpful just need a little more
Great service and very helpful just need a little more attention between the service department and sales department to make it an overall great experience.
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- Quality of repair —
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Hello, we really appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.