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Group 1 Ford of Southwest Houston

(1,045 reviews)

Reviews

(1,045 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Group 1 Ford of Southwest Houston from DealerRater.

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I did not face any issues, my wait tine was minimal.

I did not face any issues, my wait tine was minimal. Im more than satisfied with my overall experience at the dealership. Even the coffe selection was impressive.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

This dealership always knocks it out of the ball park

This dealership always knocks it out of the ball park with top notch customer experience. David Nguyen and team always goes above and beyond to make sure nothing is ever overlooked.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Billy, we're happy you found David to be so supportive during your experience here at Sterling McCall Ford. Please don't hesitate to reach out if there's anything additional we can do for you.

This dealership always knocks it out of the ball park

This dealership always knocks it out of the ball park with top notch customer experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we really appreciate your positive review! Please don't hesitate to reach out if there's anything additional we can do for you.

The service manager and her team are really helpful and

The service manager and her team are really helpful and communicative. They clearly communicated a timeline, beat their timeline and developed a partnership in solving issues. It was by far the best example of accountability and customer service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

The service department very accommodating and had good

The service department very accommodating and had good communication thru the entire process. Brian Frank was my contact and did a great job for me

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

Excellent service.

Excellent service. I couldn't be more satisfied with my experience! The customer service team went above and beyond to ensure all my needs were met promptly and professionally. Especial thank you to Brian.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Melissa, we're so glad that we were able to go above and beyond your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Had a great experience at this dealership.

Had a great experience at this dealership. Very helpful and quick to communicate. Antonio did a great job with my vehicle, adding a full cleaning after. He had a positive attitude and communicated effectively. Will definitely be returning.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

No runaround.

No runaround. No games. Much appreciated Please to do business with all the way around

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Service was great thank you for your help nice work I’ll

Service was great thank you for your help nice work I’ll see you next time

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Great service Clean vehicle after service Friendly and

Great service Clean vehicle after service Friendly and knowledgeable people Special services recommended Overall vehicle inspection

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Ford! Please let us know if there is anything else we can do for you; we are more than happy to help!