Group 1 Ford of Southwest Houston

The service rep took real good care of me and got me out in the time he said he would. I would come back for service.

Great work fast performance great customer service at service department nice place the waiting area great communication

Great customer service from Brian and Anthony. They were very responsive and professional throughout my repair. They reflect well on the dealership. More words required so here they are.

Zack was great! The folks that take the truck at the beginning were great! I let them know that the issue wasn?t fixed after leaving so they were very easy to get the truck back in and looked at

My wife and I had been shopping for a Mustang Mach E, and talked to several dealers. McCall had the specific model and trip packaged that we wanted. After negotiating ahead of time and scheduling a day and time to just go in to the dealer to finalize financing and take delivery of the car, the entire process took over 5 hours of our day. When we got to the dealer, the car was nto charged and it was dirty, VERY dirty. There was lots of sitting around, waiting. no one talked to us, no one updated us, etc. Once we were done with financing department and ready to take the care home, we were told the car wasnt able to charge there as their chargers were broken, so it only had 11% charge (barely enough to drive home), and the care was cleaned but they did a terrible job. Water spots everywhere and worse part was there was chips and dings in the paint. So we refused to take delivery of the car, and after then spending more time there and talking to the sales manager, they didnt have a loaner car for us. So we had to take the car home, and waiting for them to get a loaner car for us, we will have to take the new car back to them and then wait a few days for them to correct the paint and dings. the frustrating part is that they should of had the car cleaned and charged ahead of us arriving to the dealer. The sales person knew we were showing up at a certain time. They should have had the char cleaned and charged the day before. Had that been done, we would of seen the chip sin the paint ahead of time as well.

Had a great experience with Brian. Other inspections done, explained and replaced certain items. Very satisfied.

5-Star Review for Zack at Sterling McCall Ford I recently visited Sterling McCall Ford for an oil change on my Ford Transit 250, and Zack made the experience exceptional. From the moment I arrived, he was friendly and professional, taking the time to confirm exactly what I needed. He explained the service process clearly, ensuring I knew what was being done to my van and how long it would take. Zack went above and beyond by checking in with me during the wait and even shared a few maintenance tips to keep my Transit running smoothly. The service was quick, efficient, and fairly priced, with no unnecessary upselling. Zack?s customer-first approach made all the difference?I felt valued and well taken care of. If you need service at Sterling McCall Ford, ask for Zack! Highly recommend for their stellar service.

I recently brought my Ford Explorer for maintenance. The service advisor, David Nguyen, was fantastic, friendly, and kept me informed every step of the way. The work was completed in less time than I expected and my vehicle is running perfectly.

Great job and great customer service Mr Erick Gonzales treated us friendly and respectful I have my oil change done and two recall on My truck

These guys know what they're doing... very professional in their work and very knowledgeable.