Group 1 Ford of Southwest Houston

Keep up the great work! I very much appreciate all the time and assistance regarding my car.

Exelente atención y una buena recomendacion laura excelente persona nos vamos satisfechos con la atencion

Do Not take your car for service here. I do not recommend this service department.

The customer service was amazing and through my time of waiting wasn?t too much. Nice one I will alway come back for my next service.

Laura was very friendly and helpful in getting us a new truck. She made the environment welcoming and made sure to keep us informed with the process.

Received an email invite from this Ford dealership, Sterling McCall offering a complimentary 5000 mile check up. First let me say that my allocated service advisor, Angela Taylor was friendly and precise. But here are the issues: - the invite did not appear in Angela’s system, though to be fair she did honor it when I produced the email. - I had a wing mirror issue and asked that the service personnel take a look. Angela agreed and I left the car with them. - I received a text two hours later that the car was ready. When I arrived to pick it up, Angela was on her well-deserved lunch break. Her colleague (don’t know his name) handed me keys and paper work. It was clear that the wing mirror issue had not been attended to. I went back inside and explained that I had an agreement with Angela to check it out. His reponse was, “I don’t know anything about that.” Told him that never the less it was an agreement I had with Ford Service. He repeated his infuriating, “I don’t know anything about that..” and suggested that I wait for Angela’s return or come back tomorrow. I asked him to call Angela to establish her intentions. He told me he would never disturb his colleague at lunch and offered no solutions besides just waiting an indeterminate amount of time. I was about to be late for a school pick-up. - I asked for a someone in authority but just then Angela returned. When asked about the wing mirror she immediately admitted she forgot and apologized. I remarked that her colleague was rude and unhelpful, at which point a third colleague piped in that I was the rude one. My issue is not that Angela forgot. That happens. My issue is her colleague’s arrogant, indifferent and entirely unhelpful approach to a very minor issue. - Angela went to check if the mechanics had a moment, because I suspected it was a very quick fix. They did not and Angela asked me to return the next day. - When I got home, I found a YouTube video on the issue and fixed it myself in less than two minutes. - I have a receipt that says “top up all fluids”, three days later my car ran out of windshield washer fluid.

Sharon & Antony We had initially left to explore other dealerships, but we came back because Brian Frank is an amazing salesman. He is incredibly courteous and respectful. We truly appreciated his professionalism and will definitely buy another car from him in the future.

Dont do reviews, but since you insist. Car services are a true rip off. Taxes life no other. Read invoice before agreeing to payments. I was told $187/200 for tune up, that turned into $318 for parts and labor. $100+ tax. It's an older model, sure. But a Ford is still a Ford. Communication goes a longer, respectfully. They couldn't fix spark 1, couldn't replace coils 3 & 4. To prevent more damage, understood. But I'm charged as though you did. And not even told. The struts were the price we spoke about $375 parts and labor. $20 tax. be Was told on a Friday my car would be ready the following Tuesday. If I didn't call, the next Fri, I wouldn't have known my car has been finished. Yet the invoice says ford didn't stop working until the saturday I showed up, if not Fridaybeforewhen Isaid was coming to pick it up. I'm guessing, those are the taxes. I was originally only paying $600+ to $700max. For a $978 bill instead. When my truck was given back without telling me there's crazy glue holding one coil and screw holding another, I had to read it. Is even more crazy. Never again, no thanx. Since you insisted on a review.

We had initially left to explore other dealerships, but we came back because Brian Frank is an amazing salesman. He is incredibly courteous and respectful. We truly appreciated his professionalism and will definitely buy another car from him in the future.

We had a fantastic experience at Sterling McCall thanks to Jeremias! He was friendly, knowledgeable, and made the entire process smooth and stress-free. He helped us find exactly what my daughter wanted at the price she wanted—no hassle, no pressure. Today, my sweet, sassy, and smart college honors student drove off in her very first car, and it’s all thanks to Jeremias. Highly recommend working with him if you want someone who listens, cares, and gets the job done right!