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Group 1 Ford of Southwest Houston

(1,045 reviews)

Reviews

(1,045 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Group 1 Ford of Southwest Houston from DealerRater.

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Brian was awesome to work with and I loved how willing he

Brian was awesome to work with and I loved how willing he was to work with my hectic schedule! Thank you for making such a huge life decision a hassle free experience! This dealership is a no pressure dealership, and they truly live by that motto!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi, we are very happy to have provided you with such a positive experience! We can't wait to see you again, have a great day.

Brian was really amazing to work with!

Brian was really amazing to work with! Even with a hectic work schedule he was willing to work with me! This dealership is a non-pressure environment and they really live but that motto! I was able to make a huge life decision on my own time! Thank you for making this so wonderful!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

David Bun was hands down our best salesman!

David Bun was hands down our best salesman! He was friendly and greeted me as soon as we walked into the door. He was patient and asked questions to understand my needs and made sure to make this process as smooth as possible. We left the dealership happy and would recommend him to all my family members and friends!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

All the staff is very welcoming, but David is very easy

All the staff is very welcoming, but David is very easy to communicate with. Very helpful in every way he can! Definitely coming back with him the next time i visit Sterling McCall Ford.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hello Dina, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

Eric Gonzales is great and very knowledgeable he is

Eric Gonzales is great and very knowledgeable he is taking care of my wife suv and my truck, he give me a great customer service every time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello, we're happy you found our staff member Eric to be so supportive during your experience here at Sterling McCall Ford. Please let us know if there is anything else we can do for you; we are more than happy to help!

Excellent service and attention to my car and personal

Excellent service and attention to my car and personal needs. Fair assessment of my vehicle and competitive pricing for repairs. Always a good experience with service rep David Nguyen! He is thoughtful and attentive— and the reason we continue to patronize this dealership!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Hello, we're happy you found our staff David Nguyen to be so supportive during your experience here at Sterling McCall Ford. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Super nice team unlike my next door Ford dealer!

Super nice team unlike my next door Ford dealer! Very prompt & ahead of time. Even promised a car wash!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your kind words and this wonderful review! Please don't hesitate to reach out to us if there's anything more we can do!

I have been going to this dealer for 8 years already one

I have been going to this dealer for 8 years already one of the best dealer around Houston for the service they provide

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

Lalo sis an excellent job .

Lalo sis an excellent job . He was attentive, patient and I really felt like he was trying to give me a good deal.. I will tell my friends about my good experience

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello John, we're happy you found Lalo to be so supportive during your experience here at Sterling McCall Ford. Feel free to reach out to us if you need anything. Have a wonderful day.

I had an amazing experience as always.

I had an amazing experience as always. I totally recommend Sterling McCall Ford for all of your purchases, repairs and services. I will continue to buy my vehicles from SMF for many many years to come.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello Alexis, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!