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Group 1 Ford of Southwest Houston

(1,045 reviews)

Reviews

(1,045 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Group 1 Ford of Southwest Houston from DealerRater.

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There is another dealership closer to my house but I go

There is another dealership closer to my house but I go to this dealership because of their great customer service. Irving was great!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Linda, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Ford. If you have any further questions, please give us a call. We're always happy to help!

David Nguyen was great.

David Nguyen was great. Super nice and helpful helpful didn't try to take advantage of me being a single female. He walked me through what was needed. He took time out to answer all of my questions that I had. I will be back.i appreciate the great service that I receive today.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Hi, thank you for your kind review; we are happy to pass along your comments to David here at Sterling McCall Ford! Please don't hesitate to reach out if there's anything additional we can do for you.

The customer service was great and explained everything

The customer service was great and explained everything to me about the service. The car was ready for pick up on time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Hi Oscar, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

This dealership was great.

This dealership was great. My guy, Jose was very thorough and really cared about what I wanted in my F150. Kudos to him and the whole team. You guys rock.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Ford! Feel free to reach out to us if you need anything. Have a wonderful day.

My rep didn’t communicate well regarding my vehicle

My rep didn’t communicate well regarding my vehicle status. During and after serviced then when it was time to pick up he seemed lost. A proper check in would’ve been nice

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
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Dealer response

kennethgreen2387, I appreciate your feedback and offer my sincere apologies for any inconvenience you may have experienced due to lack of communication. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. Amanda Myers Sales Manager amyers@sterlingmccallford.com

Good services and advises with resealable rate.

Good services and advises with resealable rate. Washed and cleaned car once completed services. And also provided shuttle services.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

Great, Professional Service!

Great, Professional Service! Reliable, Efficient. I had a great experience and took my sons truck in for service also

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

This is a caring dealership.

This is a caring dealership. Th hey don't treat you like a number, only as a person. Will find the best deal for you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

I had a wonderful experience at Sterling McCall Ford.

I had a wonderful experience at Sterling McCall Ford. Jose was very professional and helped me drive away with my dream car. I would defiantly recommend!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Hi, we're happy you found our staff Jose to be so supportive during your experience here at Sterling McCall Ford. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

Amir and Daniel were great!

Amir and Daniel were great! Excellent follow up. Repairs were all completed to my expectations.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Russell, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Ford. We are always more than happy to assist you if anything else comes up. Take care!