Reviews
Brought my truck in on short notice to address a issue
Brought my truck in on short notice to address a issue for which a recall had been sent out. Another dealer wanted to force me to do over $400 in repairs otherwise they said they couldn?t complete the repair. SterlingMcall had me in and out in half a day with no issues. Can?t recommend them enough!!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Kristofer, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Great service.
Great service. I bought my wife?s car at he Sterling -McCall Acura dealership. I was impressed with the service there and decided to try servicing my F-150 at the Ford house. I?m happy with service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Tracey, we are very happy to have provided you with such a positive experience! We hope you have a great day!
Perfect attention every time.
Perfect attention every time. I am happy when I going to the dealer. Thank fir everything.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Sonia, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Ser ice was excellent.
Ser ice was excellent. I had an appointment and upon arrival someone from setbice department came out and took charge immediately upon confirming my name. Everything was seemless. I left the car and wait in the customer service area. As soon as the car completed the service staff came and approach me that my car was ready. Within one minute I paid and was on my way home. 8
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Ford. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
It has horrible experience I took my truck because of
It has horrible experience I took my truck because of recall, service desk lost recall letter somehow they didn’t fix my truck transmission I waited more than month I had to pay for the diagnostic of the transmission. They force me to buy new battery and today my truck shows low oil pressure which truck didn’t have this problem before but I am not gonna take it back and wait another month Anyhow, thank you
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
eren yesildas, Thank you for your feedback about this service issue, this should not have happened, and I apologize for any inconvenience you faced. Your concerns will be shared with our team so that similar situations can be addressed and prevented. If there is anything I can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place on this visit. Collin Casey Service Director ccasey@sterlingmccallford.com
Erick on the service drive helped me get my repair done
Erick on the service drive helped me get my repair done quick and he was a great communicator
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Loved it here, service always great.
Loved it here, service always great. They don’t take too long and always makes sure everything is done correctly! Thanks to Erick for always helping me
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I had an appt at 9am for an oil change and tire rotation.
I had an appt at 9am for an oil change and tire rotation. It took 2 1/2 hrs. I was surprised because other cars I have owned, it never took this long for this type service. Also, my car was not washed (had dirt all over it) and no one even cleaned out the cleaned the plastic out or the paper placed down on the drivers side: David, the tech. Said I needed full synthetic oil because it is a hybrid but my paper work did not reflect that. So have to wonder did they put full synopsis in and what will it do to the truck. Not exactly happy for how long I was there.
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Lariet hybrid, Thank you for your feedback about the car not being cleaned when you received it, this should not have happened, and I apologize for any inconvenience you faced due to the extended wait time. Your concerns will be shared with our team so, that similar situations can be addressed and prevented. If there is anything I can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place on this visit. Collin Casey Service Director ccasey@sterlingmccallford.com
Personable, responsible & quick.
Personable, responsible & quick. David Nguyen was very pleasant to work with. The work area was very impressive
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Phil, we are very happy David Nguyen could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Irvin in the service department is outstanding
Irvin in the service department is outstanding Excellent service. Very helpful i definitely recommend him
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Ford. We are always more than happy to assist you if anything else comes up. Take care!