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Group 1 Ford of Southwest Houston

(1,047 reviews)

Reviews

(1,047 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Group 1 Ford of Southwest Houston from DealerRater.

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I had a wonderful experience at Sterling McCall Ford.

I had a wonderful experience at Sterling McCall Ford. Jose was very professional and helped me drive away with my dream car. I would defiantly recommend!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Hi, we're happy you found our staff Jose to be so supportive during your experience here at Sterling McCall Ford. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

Mr.David Nguyen is the best service provider hi was very

Mr.David Nguyen is the best service provider hi was very helpful to have my truck ready on time

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Rubenia, we're happy you found our staff Mr.David Nguyen to be so supportive during your experience here at Sterling McCall Ford. We are always more than happy to assist you if anything else comes up. Take care!

Incompetent service dept.

Incompetent service dept., lacking quality personnel. Terrible communication made the experience even worse. Had already returned my rental (that I had to have for over a week) only to get into my truck with my check engine light on and a different alert that still needs attention. Somehow their entire team missed that, even when they had to move the vehicle after the service was said to be completed. Complete lack of competence.

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review! We look forward to seeing you today for your scheduled visit to get your additional vehicle. If you have any questions or need assistance, please don't hesitate to reach out. Rodney Crow, General Manager rcrow@sterlingmccallford.com

This is my third vehicle that I have services done at

This is my third vehicle that I have services done at Sterling McCall Ford. Mr. David Nguyen has always been my go to guy for service and repairs. They have always done a great job on all of my vehicles.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Angela, we appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

Brought my car in for service and not only were they

Brought my car in for service and not only were they quick but thorough.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi, we appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!

If I have any needs pertaining to my truck.

If I have any needs pertaining to my truck. There is no hesitation. I take it to Irvin at Sterling McCall Ford. It?s simple he is honest , gets the job done , and timely!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Matt, we are very happy Irvin could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

We have a great working relationship with our writer at

We have a great working relationship with our writer at Sterling Mc Call Ford, David Ngyun. He looks after us as though we are family.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hello Ross, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

Your staff are very welcoming and helpful.

Your staff are very welcoming and helpful. I have owned many automobiles and your service department treat me with the utmost respect and are going the extra mile to help and explain any service issues or needs my vehicle needs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Hi Rob, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Ford! We are always more than happy to assist you if anything else comes up. Take care!

It was fantastic!

It was fantastic! I was greeted immediately and my car was taken to get serviced and even offered a complimentary wash. They are extremely professional and will definitely be back.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for taking the time to leave a review for us at Sterling McCall Ford. We're happy we could meet your expectations! We look forward to your next visit! Take care!

Irvin Gonzalez at Sterling Mccall Ford was great.

Irvin Gonzalez at Sterling Mccall Ford was great. I will call him again next time I need service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Ford. We hope you have a great day!