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Group 1 Ford of Southwest Houston

(1,047 reviews)

Reviews

(1,047 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Group 1 Ford of Southwest Houston from DealerRater.

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Our salesman Mercer was very knowledgeable and had great

Our salesman Mercer was very knowledgeable and had great people skills and communication. We were elderly buyers and he was patient and took the time to explain and demonstrate all of the car features. He also answered our endless questions. The financial person was also very friendly and helpful. Lastly the dealership was clean including the bathrooms. I will buy my next car there

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Ford. We are always more than happy to assist you if anything else comes up. Take care!

David Nguyen was very attentive and kind , and made the

David Nguyen was very attentive and kind , and made the process smooth and easy. Although we didn’t get a chance to discuss further on my cars needs we were able to get my request done, thank you !

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy to hear you had such a positive experience with David! Please don't hesitate to reach out if there's anything additional we can do for you.

Great customer service.

Great customer service. Very friendly. On time service and attention to details. Definitely going back

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Everyone is friendly and I enjoy my car being service

Everyone is friendly and I enjoy my car being service here. The waiting is long but they they let you know in advance.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out to us if there's anything more we can do!

I keep coming back because of their consistently friendly

I keep coming back because of their consistently friendly and professional services. Dealership is sparkling clean.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

Quick responsive service all repairs were made.

Quick responsive service all repairs were made. Able to work while on site. Very helpful

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Hello, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

I dropped off my vehicle for routine maintenance and a

I dropped off my vehicle for routine maintenance and a recall to service advisor Irvin. He was very attentive to my concerns and assured me that everything will get done as soon as possible. A couple of hours later, he personally dropped off my vehicle at my office. He went above and beyond. This was definitely one of the best experiences at any dealership. I definitely recommend Irvin at Sterling McCall Ford.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, we're so glad that we were able to go above and beyond your expectations! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

Good morning,Laura Solis made the process so

Good morning,Laura Solis made the process so outstanding,appreciate so much.Range rover doing good.keep it up.going to to recommend more customers to you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!

I came to the dealership to see some vehicles.

I came to the dealership to see some vehicles. I met this vibrant young sales rep Josh Ajayi. He's so respectful and articulate and knows the nitty-gritty of customer service. I was given an ambassadorial treatment. Even if you don't want to buy a car, he knows how to talk you into buying one.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi Murphy, we're happy to hear you had such a positive experience with Josh! Feel free to reach out to us if you need anything. Have a wonderful day.

Am so greatfull,my sales for Range Rover was outstanding

Am so greatfull,my sales for Range Rover was outstanding with help g from Laura Solis,keep doing a good job to u And future customers ,would recommend more customers

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!