Reviews
Service advisor, David Nguyen, and his team are
Service advisor, David Nguyen, and his team are excellent! They have not let me down.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Ensuring your satisfaction is our ultimate goal and we are pleased to know that David provided a great experience for you! We appreciate your business and Five Star review! It would be our pleasure to have the opportunity to assist you again.
Great service.
Great service. My service writer was great and I’m glad to have them. His name is Irvin. Thanks for everything you do.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are thrilled that Irvin provided you with an exceptional service experience. Our ultimate goal is your satisfaction! We look forward to your business with us again!
Service Department Rocks!!
Bought my past Truck here & always had it serviced here. This year, didn?t buy my new truck here but always liked their Service Department, so I came back here for service!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are pleased to provide convenient and professional service when it is time to service your vehicle. Thank you for your kind words. We look forward to the pleasure of assisting you again and as always, we appreciate your business.
Buying a used car
The sales and finance people are some of the best in Houston.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your kind words for our staff! We are excited to hear that we were able to provide you with an enjoyable experience!
Crystal
The sales team and finance team is awesome. Helped me so much and got an amazing deal.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Congratulations on your new vehicle! We are thrilled to have provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Sterling McCall ford is the best
Davis have been always my contact person for service my car! I have been a client since I moved to Houston 6 years ago!!! They are the best! Always on time!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We are very pleased to hear that we could provide you with an exceptional service experience! It is also great to hear that Davis went beyond to help meet your expectations. We appreciate your business and we look forward to the opportunity to assist you again in the future.
Best truck buying experience I have ever had.
Best truck buying experience I have ever had. The Sale Manager Paul Morgan and his team is superb, always care for their customers!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words for our staff, we appreciate it!
Service
I used a promotional rate of $19.00 for oil change. Once I checked in my car, the service advisor said that? my F150 truck takes additional 2 quarters. Therefore, now the oil change costed me additional $50 ($25 per quarter). I think, this is not a right way of promotional services .
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Our top priority is to ensure our customers are completely satisfied with our services. We apologize for any inconvenience you may have had with your visit. Your feedback is important to us as we continue to work towards improving our services. Thank you for taking the time to share your review with us, and we hope to have the opportunity to assist you again in the future.
I would give this 10 stars if possible - Irvin Gonzales
I would give this 10 stars if possible - Irvin Gonzales was my service advisor and he was exceptional. They squeezed me into their schedule despite short notice on my part, and exceeded my expectations in every way possible. Communication was excellent all the way through. I will be having all of my services completed at Sterling McCall from this point forward and will recommend them to anyone else I know in the Ford community. Thank you Irvin, you are the man !
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Ensuring your satisfaction is our ultimate goal and we are pleased to know that Irvin provided a great experience for you! It would be our pleasure to have the opportunity to assist you again.
Customer
David Ngyuen help and experience was Excellent!!!!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your kind words for our staff, we appreciate it!