Group 1 Ford of Southwest Houston

Ill start off with saying this… “I should know better”. I’ll just say this. Get it in writing. Even if they say they are going to do something, doesn’t count if it’s not in writing. These guys hide behind paperwork but what do you really expect from a used car salesman. Thanks Cesar for reminding me of your typical used car salesman.

This car dealership is a RIP off, I saw a vehicle on carfax, I went to test drive. Wanted to buy the car, wasn't expecting any discounts, didnt have time to haggle, I went in not needing any financing. I knew there would be the tax title license ans processing charge. I didnt want any optional packages......they ADDED 4k on top of the ADVERTISED LISTED PRICE (not including TT&L) and said that they couldnt remove the additional charges. Don't waste your time with this dealership unless you call and make sure what the final price is because their advertised listed prices are very deceptive. When asked if I could take a copy of their offer home to discuss it with my son to see if he was willingly to pay more, they said no, they wouldnt even allow me to take a picture of it, why wouldn't they want me to take a picture of the price they were offering? Because it would be proof that they are FALSE ADVERTISING. The final offer given BEFORE TTL was 28k+ I would love to post proof but they didn't allow picture or copy of purchase price. My sales person was Ashley but even the manager called to verify that was the price so it wasn't the salespersons decision. My only complaint is that I told the salesperson over the phone before I went that I would be paying upfront no financing needed and once I test drove it if I liked it I would buy it, she knew and she could of told me there was a price difference BEFORE I WENT. I've bought 3 new vehicles from Chevrolet Dealerships and never experienced this, I either pay price advertised or sometimes I'm offered a lower deal. Call and get a final price over the phone if you are going to look at vehicles at this dealership.

Practice their professionalism and knowledgeable. Make their customers as priority and answer the questions as if customers is already right. I was impressed with there services.

Great experience. Irvin got me in and out quicker than he said it would take. I’ll take it back when service is due. Thank you

Andrew is by far the best service advisor I’ve had, easy to work with, very informative and kept me in the loop. And the quickest service I’ve had.

Had my 2010 Explorer successfully repaired at SW Ford last week for transmission problem. Vehicle running fine again. Appreciate your efforts and service. Hat tip to D. Nguyen for shepherding us through the process and keeping us apprised while the work was being done.

Brought my Superduty into Sterling McCall for some repairs (heater core and keypad) last week was blessed to have Irvin as my service advisor. Irvin is truthful and timely; it doesn’t get any better than that. To be able to trust that your not being taking advantage of and that your time is valued is the true mark of great service advisor and that is why Irvin is the best. Would recommend him to anyone without hesitation.

The Online appointment process was extremely easy! Super efficient drop off process and excellent customer service! Highly recommend using this dealership for your vehicle needs!

Manager Rodney Crow called me an idiot and threatened me when I asked for a status on a refund check that was sent to McCall Ford on 9/14th per Ford credit.

Great service, quick and fast. I went in for an oil change, tire rotation and 70,000 service. I missed my appointment and still had the service done within hours.