Group 1 Ford of Southwest Houston

Sales people were very helpful. No nonsense. The car was ready and waiting for me. Friendly and competent service. Love the Bronco. Worth waiting for. Easy to close the deal.

My Mustang Convertible top stopped working and so I brought it to Sterling McCall Ford’s Service Center for a proper diagnosis. The first person I came across was Sergio Gonzalez (Service Advisor) who carefully listened to the issue at hand. He suggested that we troubleshoot the problem from a simple fix and progress to a more complex solution, if needed. Unfortunately, the issue required a major part which apparently is currently on back order nationwide. This wasn’t the news I was expecting to receive but there wasn’t anything anyone could do about it for the time being. All the same, Sergio provided impeccable customer service. He possessed a professional character and cordial demeanor. I would highly recommend Sergio and Sterling McCall Ford’s Service Department without any hesitation!

Nice, friendly, respectful, helpful people, and much more. I have been doing oil change to my Mustang for more than three years, always I leave happy.

Salesperson Lara Solis was extremely attentive and ensures all of my family needs were met and concerns addressed, A1 customer service!! She rocks it out the park!!

I got my car maintenance for 10k miles. The service is good, I highly recommend Mr David Nguyen he is friendly and useful, he explained to me everything I need to know.

Booked and appointment for an oil change and was in and out in a short amount of time. All 3 times that I’ve had my Lincoln MKC serviced there, Sterling McCall has been prompt, professional and friendly.

I'm visiting Houston from Colorado... This was the best service from a dealer I have ever experienced in my 68 years! David Nguyen was my service advisor, and he is an eleven on a 1-to-10 scale. Great experience, and they saved me a ton of money over my Colorado dealer for similar work. I feel lucky to have found such a great, friendly, and speedy service department!

You feel welcome since the moment you open the door, Sergio always take care of me and make sure my car is updated with all the maintenance needs. I won’t change for nothing this place.

Very fasted workers I’m very satisfied I really appreciate the communication skills the workers provided for me and they were very thanks you Ford store

The absolute worst delearship in Houston. As a customer you expect excellent service, but do not expect that at this dealership. I purchased a vehicle two weeks ago and I'm still battling with this dealership on scheduling service for my car (specifically resistall treatment for the interior of the car). It has been an absolute nightmare to speak with someone that is knowledgable or someone that can just guide me to the correct person to discuss my situation. I WILL NEVER EVER recommended this place to my friends/family/neighbors.