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Group 1 Ford of Southwest Houston

(1,045 reviews)

Reviews

(1,045 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Group 1 Ford of Southwest Houston from DealerRater.

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I always find the service department to be very helpful

I always find the service department to be very helpful and professional. Irvin Gonzalez has helped me through the years with my vehicles. I will buy my next vehicle at Sterling McCall Ford.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Rodrigo, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Ford. If you're ever in need of more help, please let us know!

Always use Sterling McCall.

Always use Sterling McCall. They take good care of me. Sometimes it’s even if I drop in on the way home.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Hi, we really appreciate your positive review! We are always more than happy to assist you if anything else comes up. Take care!

From the minute I arrivedBrian was very respectful and

From the minute I arrivedBrian was very respectful and courteous.I my inspection went well good to know that even though me car is older that it is in good shape and they keep me abreast of anything wrong I can received my car back clean clean clean Thank you for treating me like a star

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Hi Terrie, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

Service advisor and technician seems yo know there stuff.

Service advisor and technician seems yo know there stuff. Communication during my visit was good.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

I was treated as if I was buying a new car when in

I was treated as if I was buying a new car when in reality I bought a used car. Great communication and pleasant experience. After sales service was a breeze as well.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Great service and done promptly.

Great service and done promptly. Service guys very knowledgeable and honest and not pushy. Will come again for next service

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

I wanted a new truck.

I wanted a new truck. I did a lot of research and found the exact make and model that I wanted with Sterling McCall. It was the perfect one for what I wanted when I had looked all around Houston. They were the only one that had it in stock. They had already sprayed the bed with liner and included a tailgate lock, all things that I wanted as well as a few other things. I checked it out on Saturday and knew it was the one, so I lined it all up to come back Tuesday and purchased it that day. They helped install leather seats in it quickly and within days of the day I bought it. I absolutely love it and am so happy with my purchase. They hooked me up with a lot of things I wanted and they honestly feel like family to me. Shout out to Josh and David Bun at Sterling McCall. They are the best, thanks guys.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Ford! If you have any further questions, please give us a call. We're always happy to help!

David Nguyen took care of my Bronco and answered all my

David Nguyen took care of my Bronco and answered all my questions and concerns. David is very knowledgeable of the Bronco and informative. I did not buy my Bronco here but I will buy my next vehicle here.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi, we're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.

Erick was amazing and extremely helpful.

Erick was amazing and extremely helpful. Been bring my cars here for 5 plus years now. Service is always fast and a clean comfy lobby to wait in.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Hi, we're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.

Prompt, courteous and thorough.

Prompt, courteous and thorough. Sterling McCall Ford maintenance did a great job addressing my F150 safety recall.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!