Group 1 Ford of Southwest Houston

Zac was very professional, excellent communication and walked me through the repair process. Thanks Zac. Will come back to Sterling McCall for future service.

Although had an appointment had to wait for 5 hrs to get a new tire installed and cabin and engine filter replaced, Although was told it will take 1.5 to 2 hours with a complimentary car wash. I had bought my car from them $42000 so thought of myself as an old customer, hopefully my warranty expires in 2026 and I don?t have to visit them again. I am certain that there are other reputable Ford dealers in town that actually care about their customers!

Although I had an appointment for a tire replacement which normally takes 1 hour at tops, waited for 5 hours at the dealership. Either they are short of staff or simply don’t care about a customer who have paid them $42000 for his Ford .Hopefully my warranty will be over in 2026 and don’t have to go there no more . When I dropped my car asked about the time it takes to install a new tire, was told 2 hours tops!

Irvin Gonzalez was very helpful, Great customer service, I've been coming here for over ten years and always ask, for Mr Gonzalez

Team work is excellent. From sales to finance to service, the employees are great. Bravo.

I have always received top service and full explanation of what is wrong with my car.

Sterling McCall Ford has Great Service and as always an Amazing Excellent Service Advisor David Nguyen got me out very quickly Thank You The timely and great service

Was in Houston from out of town, my Transit van had a wheel baring fail as I arrived in town. Took my vehicle into the Sevice dept on Friday afternoon explained that I was from out of town and needed my vehicle for work over the weekend. David Nguyen took complete care of me, ordered the parts and got the van in straight away despite them being busy. Fixed both hubs, and did a full Sevice at the same time. Hubs had to be ordered and were delivered Saturday morning, full Sevice new hubs, brakes and rotors, wheels rotated and balanced etc.. Despite David being off on Saturday he called and gave me updates and the van was ready on Saturday afternoon. Great team, everyone was very friendly and helpful. Thanks to everyone at Sterling. AAA+++

Terrible experience. They call you constantly when they want you to buy a car and then when there is a recall they keep your car for 4 days. Give you incorrect amount charge for an oil change. They tried to charge me $400 for an oil change, then when I complained they said oh it?s $280 and then they came back for $270. When I asked to speak to the manager they ignored me and the manager never contacted me. They didn?t even do all the things asked and lie about costs. Terrible!

Recently traded in my vehicle to Sterling McCall and had a great experience through the entire process. From the time we spoke with Daxter online to doing the test drive with Cory and even signing papers with Frank we didn't have any complaints. They made the process as quick as possible and worked hard to accommodate with our situation.