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Reviews

(638 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of West Herr Chevrolet of Williamsville from DealerRater.

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2015 Malibu

Bryan fox was a huge help to me in finding a car within my budget I would tell anyone to go to him very good salesman and very helpful

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Very friendly people

Samar and Mike at West Herr were great to work with. They listened to my needs and wants and got me into a car that I could afford and accommodate my family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Custom Order Purchase

Worked with James McCullough and he was great! Thanks for all of your help with our crazy situation! Went in for 1 car and left with 2 (well 3)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Trade In

James McCullough is a pro. I wasn't looking to trade in my 2014 Sonic, I was just looking to talk and see my options and next thing I know I am trading in my car and getting a 2017 Chevy Cruze. James was very accommodating all the way. He started off our conversation asking what I wanted in a car and we went through option after option until I found one that was right for me and with the features I wanted. He was willing to bring any car around so I can sit in them to see if it was what I wanted. He was willing to bring in any other kind of vehicles from other West Herr locations if I wanted them. I don't think I could have worked with a better salesman like I said he's a pro.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Cars.com Shop

I contacted WH regarding a used vehicle I saw on Cars.com. They followed up (several times) with calls and offered to bring the vehicle to dealership closer to me. I haven’t received confirmation of this but when I get it, I will be impressed and grateful regardless if I buy a vehicle from them! They are persistent but impressive.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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TRAX LEASE

Dealt with Jenn Mullins concerning lease of Chevy TRAX. Very pleasant experience. Jenn's helper Tamara was very knowledgeable in getting me accustomed to the new dash features and their operation. Would highly recommend Jenn and the WEST HERR dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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James my salesman was great

My salesman, James M, was great. My lease was up and I wanted to lease another Equinox. He made the process easy and played no games. His helper, Rebecca?, set up my phone and onstar for me and made sure I was familiar with all the buttons. Both of them are awesome!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Great experience

I had a great experience and would return for my next car. Easy process, great price and great customer service. I am excited about my new car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Buying an Equinox

I had a great experience at West Herr Chevrolet. Salesman was patient, did not pressure me. The staff was polite, knowledgeable, and efficient. I would do business here in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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New lease

Tom at West Herr chevy on transit was amazing and helped me with everything I needed I was in and out in two hours with a new car which I love!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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