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(638 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of West Herr Chevrolet of Williamsville from DealerRater.

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Best price we found in town & friendly staff...

Great place with friendly staff. The manager Joe was great. After a week of negotiating we leased a Tahoe because Joe gave us the deal we wanted and he was really nice and accommodating throughout the process. In fact he came in on his day off and leased us the SUV at literally the best price in town. We went to all the dealers and he made us the absolute best offer. His salesman Mike was friendly & helpful as well. The sales associate Alex was so helpful and friendly to my kids. Her bubbly attitude made it a pleasure! We will do business with this company in the future without a doubt. They have a good inventory, friendly staff, and great prices. Thank you West Herr!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Excellent dealership

Ed Baker made everything easy! Bill Cain is a great salesman and I will recommend him and the dealership!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Actually a fun experience.

Surprisingly awesome experience!! The sales person Sumar and the sales manager were great to deal with! West Herr has really improved over the past several years!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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my point of view

West Herr employee are really professional i left happy and satisfied with the vehicle of my choice the location 8041 transit rd need a car west herr

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Trading in my vehicle

I'd like to thank Melissa Attea,Joe Aiello and James McCullough for taking care of me. It was a quick and easy and I always recommend my friends and family to them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Decent inventory, good prices usually after aging

Have purchased several vehicles and have a good salesman who is straight forward. Just be careful when exposed to the F&I people who will turn on the heat for buying the extras. This is the profit center and it shows. I've had mixed results with service dept.- some ok, sometimes clueless

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
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Wonderful Service

Had a wonderful experience with my sales person ! Staff is great , everyone made me feel welcomed ! This particular facility seems well staffed and organized , by far the fastest service I have received so far ! I would recommend to anyone looking for a used or new vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Wonderful and professional

Was looking for a new vehicle. Wanted a suv and not only did I get what I wanted the process was painless for the most part. Tim was friendly and personable. An I left with a vehicle that I’m so enjoying.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Bought new vehicle

I was treated courteously and no one tried to talk me into something I did not want. I had been taking my last car here for service and like the service guys. A large part of why I chose to get my car here

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Rosemary Fries

My experience was very good. Had oil change and tire rotation

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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