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(638 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of West Herr Chevrolet of Williamsville from DealerRater.

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West Herr Service

Service with a smile and quick. I? was in and out in less than an hour. The customer waiting area is very comfortable and user friendly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Oil change

This dealership for sales and service is always fast, friendly and efficient! Dennis Guzdek is always very helpful when any service is needed on my vehicles! West Her Chevy Williamsville sales and service is simply the best!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Shawn is so amazing!

Shawn was over the top. He works fast, efficient, and couldn’t be happier. This is my second vehicle now through him and I? highly recommend him to everyone

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great service

I was shopping for a used vehicle for my family, as my current one was too small. I located a Chevy Traverse on the website, and Jill made an appointment for me to test drive it that day! I went down to drive it, and I knew that this was the vehicle for me. Greg Gentry and Greg in finance made the entire process easy, and it was a pleasure to purchase this vehicle from West Herr, and I will definitely go back!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Shopping for a car with Michael Mulligan!

My wife and I haven't shopped for a car in the United States since 1994 and we were very intimidated and nervous about the process. We knew roughly what we wanted, a small recently new SUV, but beyond that didn't really know what we were getting into. The sales representative, Michael Mulligan, walked us through the whole process, helped us understand our options, and took us on a series of test drives with the best choices on all of the dealers lots. We decided on the Honda CRV, 2014 with low mileage. He also helped us into a dynamite warranty package. The dealership also set us up with four new tires, new brakes and a complete mechanical revision of the car. We couldn't be happier with the car and couldn't be happier with the great service we received in getting it. We weren't rushed and we were well advised and treated.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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New car

Jimmy made the whole deal so easy. Completed sale in record time. Gems sale was easy to handle. Clean dealer ship. Easy parking. Would recommend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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2014 Nissan Frontier

Thank you Jimmy Elston for helping with purchase of my 2014 Nissan Frontier.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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great experience

The salesperson was very professional and answered all my questions. He gave me all the options to make my final decision. This is the 2nd vehicle we got from this dealership. Very pleased with the experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Awesome!!!

Great overall experience - everyone was helpful and friendly. Tim Loughran is an awesome sales consultant. He was extremely friendly and knowledgeable. He made the process easy from the beginning to the end. I would highly recommend him and West Herr to friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

West Here Never Disappoints!

Tim Loughran and Melissa Attea are the reason I do business with West Herr Chevy. I got a deal that no one could match and they treated me the best out of anyone. I will send everyone I know to see them for the best car buying experience around! Thank you West Herr

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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