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(638 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of West Herr Chevrolet of Williamsville from DealerRater.

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Pleased Customer

Bravo to Tom Sgori who ranks as one of the most capable and persevering sales professionals I've met in over 30 years of auto buying. I'm one who understands the process which extends the effort required for the sales person to seal the deal. Always positive and responsive to my many e-mail correspondences. He drove nearly 90 miles to my home to assist me in getting my trade down a difficult driveway. Thanks to Jill for her assigning me to Tom. In my experience, distance to the dealer is never a primary requirement. Far more critical is choosing a dealer that has capability far exceeding order taking. West Herr is such a dealer and Tom is such a sales professional. Another aspect critical to a buy success is having an inventory large enough to find the desired vehicle; another check. Outstanding job!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Very good thanks

Jason is wonderful to work with kept me up to date with my truck able to get the job done in same day nice job thanks to the tech's runs great special thanks to Brian and managers from used car outlet you's worked with me from start to finish and more you've earned my loyalty thanks again Steve simonds

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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Happy customer!

West Herr Williamsville is a great place to purchase a car. Excellent customer service! Thank you, Tim Loughran and Joe Aiello!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Easy and quick. Great pricing

Tim made it really easy to purchase. Very knowledgeable. Would go back to him for another purchase. The pricing was far better than all dealerships I dealt with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Buyer : Happy Customer

Had a wonderful experience with this car dealership! Would recommend it to other for sure. Thank you for your time, patients, and courtesy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great staff

I must say that I had a truly pleasurable experience working with West Herr Chevrolet from the time I initially walked in until the time I drove my vehicle home. Excellent customer service and well organized. I drove my new vehicle home in a couple hours not a couple days. I would definitely recommend them to anyone looking to buy a new or used vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Mister

Excellent service would buy another vehicle from them again

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Five star dealership

Greg Gentry was very professional and definitely works for the customer. The financial department was very accommodating. The pickup of 2018 taverse was speedy and very smooth, which is a plus.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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West Herr Chevy and their outstanding service

Excellent customer service. Everyone that worked with us went above and beyond to accommodate us and our budget.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 1.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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West Herr went above and beyond!

Lindsay Simon and the rest of the West Herr staff that worked with us went above and beyond to provide us with excellent cudtomer service. The process was easy and we will absolutely come back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 3.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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