Covert Buick GMC Austin

Great experiencing Employees and service were top-notch would recommend The covert dealerships to everyone.

Saved my money for the weekend by buying from Jackie and my wife and my family loved me more for making a good deal.

Not helped and didn’t know correct information. The person I spoke with seemed dismissive and not interested to go beyond what she knew.

Not confident in this truck purchase not even a week after driving off the lot with this truck Engine component failure. I have asked the To work with me and trading this vehicle to get another one from the lot now they give all kinds of excuses, saying that they need to know how the car drives the condition of the car only only have the car 600 miles on it. Don’t even feel comfortable and driving his truck out of town. now I’m stuck in a situation that I’m unhappy with as covert in the sales team to help no response but they very happy In selling me this truck

Showed up tonight at 6:45 to buy my wife a new Yukon XL. Pulled up with her and my 3 kids (one newborn which is why we need a bigger truck) and a salesman walking by introduced himself and proceeded to tell me if I wanted the keys to look at something to go ahead and come in and he would help us. We proceeded to walk the entire lot looking at cars for 1 hour and never had any employee offer to help. Could see them all through the window in groups talking to each other, not customers. After the hour of us going through all the Yukons and finding the trims we wanted we saw they already locked the front gate and were ready to go 15 minutes before their closing time. I took a picture of the window sticker of the one we want and will find it elsewhere and we figured out how to get out of the locked lot. Really thought you would get some help when walking through $95k+ vehicles. Either they had a great sales day or didn’t want to get stuck at work a little late on a Friday. Thanks for all the information on the vehicles Covert. I’m sure whatever dealership I just walk in and purchase without needing to be shown the truck tomorrow will really appreciate it!

Second time around at Covert GMC, exceptional sales team. Shout out to our sales person Alexis, he really ticked all the boxes we were looking for in a vehicle. Thank you Jackie for facilitating. You are definitely gonna see us, we will be recommending this dealership!

Here is the whole story of how a normal regular and simple state inspection ends up with hundreds of dollars. 1, I was told my transmission has an issue and my car will not pass state inspection. They need at least 3 days to fix. But it is under warranty. I was told I can also rent cars and GMC will do reimbursement. 2, On the same day, I was told I need to change batteries and my transmission issue was related to the battery. I spent more than $300 to change the battery. By the way, they also asked me to change oil, but this is what I know that is not related to my car inspection, so I declined. 3, Then the transmission issue is gone. (Of course it will be gone, my transmission has no issues at the very beginning) and I got my car returned and batteries changed on the second day. I have no reimbursement for rental cars because my car just changed batteries. Then I realized lots of similar red-flag patterns in dealerships: customers are warned by a severe issue in the first place and then after a change of a maintenance part (such as battery, engine oil, filters ), all severe problems are gone! But at the same time, the customer's trust is gone as well.

Exceptional! - The one word that describes Jackie Oliver and the Covert Buick GMC team. I live in Tennessee and was looking for a preowned Jeep Wrangler Rubicon 392 and found one at Covert Buick GMC in Austin Texas. From the moment I called Covert Buick GMC, I was greeted with warmth and professionalism that set the tone for an outstanding car-buying experience. Jackie Oliver was a standout during this process. My wife and I flew to Austin to finish the paperwork and pick up the Jeep, and Jackie even had a ride arranged for us from the airport to the dealership! Jackie Oliver and Covert Buick GMC in Austin, Texas, have earned my highest recommendation. Their commitment to excellence is evident in every aspect of the sales process, and I am delighted with my new Jeep Wrangler Rubicon 392. Thank you, Jackie, and the entire team at Covert Buick GMC, for an experience that was not just good, but truly exceptional.

Great selection, great prices, and easy purchase. All involved were courteous and sincere in my happiness. Went back and forth a few times on trade allowance but I felt good about final out of pocket price. I feel confident and look forward to getting great Service as needed on my new Sierra. Jackie has been awesome! Clint made me feel good about Service as needed. Love my new Truck! Thanks Covert!

We had a great experience buying a truck with Jackie! She was very professional and friendly.