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Covert Ford

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (693 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (693 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Covert Ford from DealerRater.

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Enjoy the service and have regular service

Was glade service technician noted that there is small oil leak but it was not critical at present. Could not locate but cautioned to check oil regularly and watch for oil spots under where car is parked.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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PERFECT experience with Wendell & the Covert team

As always, awesome experience from start to finish. With Wendell on your team, you can't go wrong. Joe, who delivered our new truck to us, was the utmost professional and is now another friend of the BWI family. We love COVERT FORD!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service!!

So easy to do business with! Got me what I needed for my trade to get me in the vehicle I wanted! And delivered it right to my door since I live so far away. Excellent service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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University Professor.

To tell the truth, The car could be fixed in first time and not to waist three weeks of my time and about $600 extra cost including towing. At the end the final work seems right I need to drive it for a while.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities 2.0
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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2002 recall

Great work. No problems. Keep it up.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Service of MKX

Great service, expecially the person handling my car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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routine service

I like that I can take my truck in for a routine oil change and tire rotation without an appointment. Service was fairly quick.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Cheri Smith Texas Veteran

One of the best experiences I've had with Ford. I've owned Fords for the past 15 or 20 years and even completed a college report on the "Big 3". I have been very proud that Ford has remained the only American car company to stay on it's feet without a bailout. The service centers I have used across the country have been outstanding. Some better than others but this manager really stood out. Because of my experience, my boyfriend is going to buy a Ford. I'm retired Navy and a proud American. Thanks Ford!!!1

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great Customer Service

Infiniti g35 I needed a new battery and they helped me immediately with no problems. A gentleman in the service department gave us a card and If I had his name id share. Very helpful and caring. We even had our puppy with us and he offered us to bring our puppy in due to it being hot. I truly appreciated everything they did. Thanks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 3.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Service on the Fly

Car appeared unwashed when I picked it up but valet took it back and ran it through wash for me. As for loaner, in all of the times that I have put my MKX in for service I have never been given a Lincoln to drive. The agent always says they don't have any so he offered me a choice between a Chevy and a Dodge. Of course I chose the Chevy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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