Reviews
Write a reviewMy 60K Check-up
Brought my F-150 pickup in for 60K check-up. On previous check-ups I have waited to have it done, and it did not take long. This time I was told it would take much longer to do the check-up. He was right, it did take much longer, but since I was not aware, I had not been dropped off and I work in central Austin. So I waited for it. Next time I will drop it off and have a ride to and from work.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service
Thanks for the quick and great service
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
2009 Ford Escape Recall review
John Nay was very knowledgeable & helpful.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
professional and trustworthy
everything was great
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
2008 Ford Explorer
John Nay has been my service rep for several years now and I know I can count on him to take care of whatever is needed and in as timely a manner as possible. I know that the problem will be diagnosed correctly and the repairs made . Communication is very important to me and I appreciate being kept up to date .
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Favorable experience
I am assuming the higher the number indicates the more favorable the rating. The service repair performed exceeded my expectations. The staff was very helpful and professional. The repair fixed the noise and improved the steering operation. Job well done
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Excellent Service as always
As always, your Service Department always performs at the top of their game. Thank you.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Good job!
Dave Kahler was so very helpful. He worked with the claims department from Firestone in Hutto that ruined my truck and replaced the engine. They repgrogrammed the computer and even tested all the sensors and made sure everything was 100% before giving it back to us. Thanks Dave!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Excellent Car Buying Experience!
Covert Ford has always helped me find the exact car that fits my needs. The Sales Managers always make a point to welcome me and the sales staff is fabulous! I love these people!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
good service
Dealship space for parking and service is cramped.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
