Reviews
Write a reviewBest Car Buying Experience I've Ever Had!
I was blown away by the level of attention we received. The dealership took great care of us! They were extremely responsive and very professional. They gave us unbeatable deals and terrific service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
John, thanks so much for taking the time to share your feedback with us!We work hard to make sure our guests have a wonderful experience. Our primary concern is delivering flawless customer service; that means giving each of our guests the time and attention they deserve. Im happy to hear that you left our dealership feeling confident about your purchase. We look forward to seeing you at our dealership in the future. Chris Uranga | GSM
Awesome.... Service was A+++....++ thanks
Awesome service , quick and easy.seemed like everyone was on the same page.. My wife and I was important to them. Again awesome.....
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks Scott for the outstanding review! We understand that buying a car takes valuable time out of your day and we never want to waste our customers' time. We are very happy to hear that your purchase was completed in a timely manner and we look forward to serving you again. Be sure to like us on Facebook to get exclusive specials! Chris Uranga | GSM
Excellent buying experience with Covert Ford
I liked EVERYTHING about my experience with Covert!!! And believe me, I have NEVER had this type of experience with a dealership before. Dan treated me like royalty and worked diligently to find THE vehicle that we wanted, Kenny was great, Paul whisked me through the leasing process, and the rest of the Covert team did a GREAT job as well. Well done y'all. Keep it up and I'll be doing business with you for a long time to come.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
John, congratulations on your new purchase! Thank you for taking the time to write about your experience with us. We are determined to deliver detail-oriented, honest, and personalized customer service. Your glowing review is a reflection of our intense dedication to going the extra mile to please our guests. I'm so happy to hear that Kenny, Paul and Dan were able to help find the perfect vehicle for you. We would love to work with you again. Find us on Facebook; we offer exclusive specials for our likers and followers. Chris Uranga | GSM
Great service!
I appreciated Dan Covert taking such personal effort in answering all my questions and getting back to me with quick answers. Even though I am out of town, he made the transaction so easy as he worked with my son. Everything was practically done for me when I arrive on the day of the sale. Everyone at the dealership made it a very pleasant experience. I love my Mustang!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Betty, thank you for taking the time to write about your experience with us! We work very hard to provide each of our customers with a personalized and hassle-free experience. I am happy that we were able to exceed your expectations. Don't hesitate to contact us if there is anything else we can do for you. Check us out on Facebook for access to our exclusive specials. Chris Uranga | GSM
Very Good Experience
Liked the "no hassle" of the way business was conducted. I came in for a vehicle that was on the internet and you actually had the vehicle for the advertised internet price and I bought it.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
What an enjoyable review to read, Barbara! It is reassuring to know that we were able provided you with a hassle-free and welcoming shopping experience. Our primary concern is delivering flawless customer service; that means giving each of our guests the time and attention they deserve. I'm happy to hear that you left our dealership feeling confident about your purchase. Don't hesitate to call or stop in if you should have any additional questions or concerns. Be sure to visit us on Facebook to gain access to our exclusive specials. Chris Uranga | GSM
Great dealer with very helpful and non-pushy sales
Jacky was very helpful during the entire process. She didn't push on me to get a sale done, and that was a key factor with me going with Covert. She made this purchase much more pleasurable than any other dealer that I have worked with in the past.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Keith, I sincerely thank you for going out of your way to write this review. We understand that one thing people desire most about their car buying experience is that it is comfortable and not pushy. We try to create that environment for each and every customer.We are glad that Jacky was able to help you with the car buying experience. I hope you enjoy your new vehicle. If you have any further needs, please come back to see us. Also like/follow us on Facebook to stay connected with special events and deals. Chris Uranga | GSM
Pleasant surrounginds
I went to see about a part for my new Ford. Linda Odom, checked if the part was available. She advised me that she had to order the part and that she would call me when it came in. After she called I went back to the dealer stopped at her station and immediately she went to get the part and had someone install if for me while I waited in my car. What better service could anyone expect.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Bernhard, thank you for writing about your visit with us! I am happy to hear that Linda was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Be sure to check us out on Facebook -- we offer exclusive specials for our followers and likers. Chris Uranga | GSM
Above and beyond customer service
I have been a loyal Covert Ford customer since I purchased my new F-250 back in Feb 2001. The service here is like no other and the continuos stride to make the customer happy is top priority. During my oil change, Hayden noticed me that I had an unrepairable tire with a nail on my 2009 F-150. As soon as I returned home, I called my warranty service about the tire that I purchased when I bought my truck and received a claim number. I called back Hayden to follow up with the tire and gave him the claim and phone number to the warranty service provider. I was pleasantly surprised that Hayden followed up quickly with contacting the warranty company and setting up my tire replacement with no issues and no problems! He also communicated with Tyler about my situation so that I could come in Saturday morning to get it fixed since he was not going to be there. My wife, newborn baby and I arrived and had the tire replaced with excellent customer service within a reasonable amount of time. Thank you for your commitment to the highest customer service and please recognize Hayden and Tyler for going above and beyond. My loyalty to the service at Covert will continue after my experiences I have had the past 14 years.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Adrian, it's humbling to know we were able to exceed your expectations. Thank you for taking the time to share your thoughts with us. We are dedicated to our customers and it important we do everything in our power to ensure they drive away happy customers! It does not surprise us that Hayden and Tyler went above and beyond for you; it is just an example of why they are such a great asset to our team. We will make sure they hear of your kind words. We are very happy to hear that your service was completed in a timely manner. We can't tell you enough how much your customer loyalty means to us. We truly thank you again and we'll see you again soon! Chris Uranga | GSM
Service Department
Service department was quick, knowledgeable and polite. They actually 'listen' to your needs and description of items needing repair or correction. TYLER, my service writer IS excellent. My hat is off to him as I can imagine his job is not easy! Doug..............
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for such a wonderful star rating! We are happy to hear of your positive experience at Covert Ford and we are very happy that we completed your service quickly. We take pride in our customer service and always make sure our customers are well informed. We are happy to hear that Tyler was able to perform excellent service. We look forward to serving you again in the future! Chris Uranga | GSM
great service and people
Service was prompt, service advisor and the folks at the service desk were all very helpful and courteous. I also like the fact that you have an area for customers with who want to sick at a desk and be able to work.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your awesome review, Robert! I'm very happy to hear that we were able to serve you promptly. It is our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please let us know if there's anything else we can do for you. Chris Uranga | GSM