Reviews
Write a reviewGreat place to purchase a quality vehicle
The sales person was polite, informative and helped with everything I needed. Scott Acker took very good care of me. He got me the vehicle I need at a fair price and helped me in every way. Thanks,
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Chester, we appreciate you writing this amazing review of our dealership. Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way and we are glad Scott proved that to you. It's delightful to know that our sales team was able to provide you with such a memorable and outstanding experience. Thank you for taking the time to write this outstanding review and we look very forward to seeing you again in the future! Sincerely, Chris Uranga | GSM
Covert ford gets my thumbs up !!
I originally called at 11pm on a Saturday night to leave message with questions reguarding 2015 f350 diesel dually.. to my surprise randy davis my salesman answered the phone on his personal time and answered all my questions... excellent salesman!! I purchased truck 1600 miles away and EVERY single call and text while lining up deal randy was on top of! in a very timely manner! excellent service and another great ford product on the road.. thanks covert ford
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for writing about your visit with us and congratulations on the purchase of your new truck! I'm sure you are continuing to enjoy it and hope that we have earned your repeat business by working hard to get you the best price possible. Randy is an asset to Covert Ford and it is encouraging to hear that he impressed you by delivering pressure-free service. Thank you for your recommendation and remember to check out our Facebook page for access to the special offers and service coupons. Best Regards, Chris Uranga | GSM
2014 King Ranch
I don't like to spend a lot of time buying a car. Scott made the process simple and we closed the deal. Very easy process. Will be back in 3 years.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the excellent review, John! It is great to know that Scott was able to provide you with a helpful and knowledgeable sales experience. Please feel free to call or stop by if there is anything else we can do to help you. Also, make sure to visit us on Facebook to take advantage of our exclusive specials. Enjoy your new car! Sincerely, Chris Uranga | GSM
Quick service. Friendly staff.
Linda was very helpful. Quick service. Got my car ready by noon same day so I could pick up on my lunch hour. Linda very personable and knowledgable.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks Lanelle for the outstanding review! We are very happy that we completed your service quickly. We understand that servicing your car takes valuable time out of your day and we never want to waste our customers' time. We are very happy to hear that your service was completed in a timely manner and we look forward to servicing you again. Be sure to follow us on Twitter and like us on Facebook to get exclusive specials! Best, Chris Uranga | GSM
Great customer service!
Driving pass by Covert Dealership a few times, We came for some test drives of Ford Escape. Ilan was our sales person. He showed us an escape with our needs and that was the only car in the dealership. We really liked it so we decided to buy. Our baby was a little fuzzy but Ilan was very patient and the buying process was easy and smooth. We were happy to come here for our first new car!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
It was a pleasure to read about your first buying experience working with Covert Ford Lincoln. Congratulations on your new car! Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way. Ilan is a great addition to our sales team and we are glad you had the opportunity to work with him. It's delightful to know that we were able to provide you with such a memorable and pleasant experience. Thank you for taking the time to write this outstanding review. We look very forward to seeing you again in the future! Best, Chris Uranga | GSM
Great Service
The experience we had was hassel free. We did our credit app online and conversed with or sales rep by phone for 2 weeks. One we were some to make it to the dealership we were in and out within 1.5 hours. This was by far the quickest purchase we've had.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for writing about your visit with us and congratulations on the purchase of your new vehicle, Mark! I'm sure you are continuing to enjoy it and we are happy to hear our sales team worked hard to get you a great price. They strive to deliver unmatched service and it is encouraging to hear that they impressed you by delivering pressure-free service. Thank you for your recommendation and remember to check out our Facebook page for access to the special offers and service coupons! Sincerely, Chris Uranga | GSM
shady dealership
they assured me they could order the truck I wanted and after almost two weeks I checked up on it only to find out that they were not able to order the truck after all. they never bothered to call or email me and let me know. after I started searching vehicles again I found they actually had one listed on their lot for a great price but it turns out they just like to list vehicles for dealer invoice and then when you contact them they claim it was accidental and try to charge 7k more than what they list it for. This seems to be their shady sales tactics. UNTRUSTWORHTY DEALER!! Go Elsewhere!
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
We appreciate you taking the time to share this feedback with our team. It is regrettable that you did not have a better experience working with our sales team. We strive to give the best service possible and are disappointed that we let you down as a customer. Please contact me directly so I may learn more about your issue and try to earn your business back. I look forward to hearing from you. Sincerely, Chris Uranga | GSM | chrisuranga@covertauto.com
Wonderful customer service
Dan provided us with exceptional service. He was very prompt with returning our calls and texts and was very willing to work with us to find our perfect family car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Kenneth, thank you for sharing with us! We're happy to hear that you had such a positive experience with our dealership. Dan is a valued employee so I know you are in good hands. Please let us know if there is anything else we can do for you in the future. Enjoy your new family car! Sincerely, Chris Uranga | GSM
We will buy again
Mike Moseley was an extremely informed and hard working salesman. He took the time to make sure we knew all the options and found the perfect truck for us.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to share your recent visit and congratulations on your new truck! We are thrilled to hear that Mike took great care of you during your shopping experience. We strive to give unmatched service to every customer so it is rewarding to hear when we achieve this. We look forward to see you next and enjoy your new truck! Sincerely, Chris Uranga | GSM
Expect Great Internet Prices But Low Trade-in
Covert Ford publishes the true internet price for a vehicle. Since this is an extremely competitive price it makes "no haggle" shopping a reality. Also the cook out on Memorial Day despite the major thunder storm showed flexibility and resolve
- Customer service —
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for writing about your visit with us and congratulations on the purchase of your new vehicle, Troy! I'm sure you are continuing to enjoy it and we are thrilled we earned your repeat business by working hard to get you the best price possible. Our sales team works hard to provide a memorable experience and it is encouraging to hear that they impressed you by delivering pressure-free service. Thank you for your recommendation and we are glad you enjoyed the cook out! Sincerely, Chris Uranga | GSM