Reviews
Write a reviewGood Experience
Jackie, the seller went all her way to give us a good deal. she is very nice. We also got a good price for our new car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for sharing your recent experience and congratulations on your new car, Luis! We are pleased to hear that Jackie went above and beyond during your shopping visit! We strive to give every customer unmatched service so it is rewarding to hear when we achieve this. We can't wait to see you again! Sincerely, Chris Uranga | GSM
Great service, clean facility, salesman was great
We were treated very well. Everything was explained properly and we left feeling well cared for. Our salesman was extremely helpful throughout our visit.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
David,I am happy to hear that your time spent with our sales associate was a pleasing experience. We strive to ensure that no question or concern goes unanswered, and its encouraging knowing that our sales representative was able to treat you very well. We look forward to working with you for your servicing need; remember to find us on Facebook to receive access to our exclusive coupons. Chris Uranga | GSM
Ask for Mike!
Our salesman, Mike Moseley,was great. We were out of town buyers and he worked out the details of our purchase and trade in before we drove to Austin to finalize the purchase.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Leland, thank you for the wonderful review and for traveling to Covert Ford Lincoln from quite a distance to do your business. We will continue to offer the best car buying and trade in experience to each and every customer we come in contact with. Thank you again for your kind words and business. Check us out on Facebook for access to our exclusive specials. Chris Uranga | GSM
Minus the wait time, great service...
The staff was very friendly, the shuttle was helpful, and (Mark P.) the service rep that I dealt with was very professional. We had a few "hiccups" (due to scheduling) with the service department actually getting to my truck, but Mark was very apologetic, helpful, and did his best to accomodate. I will continue to do service with Covert in the future.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Matthew, we would like to thank you for sharing your experience. Our customers are our greatest asset, and we value your business. We are pleased to hear that you were satisfied with the shuttle we provided and the thorough service you received from us. Your comments will be reviewed with our team. If there is anything more that we can do please come back and see us again. Take care! Chris Uranga | GSM | 512-345-4343
Excellent Service as usual at Covert Ford
Friendly, reliable, professional and finished my car in a timely manner. In essence, an enjoyable experience once again when dealing with the service department. My advisor, Steve, walked me thru the steps of what needed to be done and the costs. No hidden agendas or fees. I honestly would recommend this service department to ANY buyer of ANY vehicle. That is something you do not see in todays world, real customer service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Wallace, thank you for your great review! We're glad that we were able to help you out with your service and make it possible for you to still get to your other appointments. Our service is especially designed to be very quick and efficient. It's delightful to know that Steve was able to provide you with such a memorable and outstanding experience. Thank you for your recommendation as well. Take care! Chris Uranga | GSM | 512-345-4343
Great Service
Always courteous, the advisor always keep you informed of progress and if additional work needs to be done will come into the waiting area and will discuss any situation with you personally.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your awesome review, Vera! I'm very glad to hear that our staff was of such great help to you. We take pride in his customer service and always make sure our customers know everything that is going on! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Chris Uranga | GSM
Impressive professionalism
Great sales person, very knowledgeable, and did a lot of the leg work to get the numbers to not only line up with expectations, but also do better than the expectations.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Kenneth, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We know that buying a car is an important decision, and we are proud that you chose our dealership. Chris Uranga | GSM
Great Service
Purchase was very easy and all involved went out of their way to make sure I was happy. Always a pleasure to do business with Covert Ford
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great Service!!!
Tyler Garrett took great care of me. I told him I was leaving town and he got my vehicle in that day and back out by the end of the day. Great service!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jeffrey, thank you for writing this fantastic review and giving our dealership such an excellent star rating! It is great to hear that Tyler was able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there is anything else we can do for you. Take advantage of our exclusive coupons by following us on Facebook. Best Regards, Chris Uranga | GSM
Awesome experience
Have purchased my last three vehicles from Covert Ford. Each experience was very customer- and service-focused and pleasant. Great selection of vehicles, sales people who want to please and offer a fair deal. Stephanie was "on it" from start to finish with this transaction. Very pleased.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Patricia, thank you for the kind words. We're delighted to hear that your entire experience at our dealership was excellent. If you have any questions or concerns in the future, please feel free to reach out to us at any time. Also, be sure to follow us on Facebook and Twitter for first access to service specials and promotional offers. We appreciate the recommendation and we look forward to your continued patronage of our dealership. Best Regards, Chris Uranga | GSM