Reviews
Clean and Professional Advisor.
Clean and Professional Advisor. Kept me informed on the status of my vehicle. I did not have to wait very long. They had water and coffee area and good priced snack and drink machines.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Service is a premium always quick on oil changes and they
Service is a premium always quick on oil changes and they keep you informed while you wait
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Great service!
Great service! They always take great care of me! Will always take my car here.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Group 1 Ford of South Austin. If you have any further questions, please give us a call. We're always happy to help!
I just took my 2020 Ford Ranger in for an oil change and
I just took my 2020 Ford Ranger in for an oil change and tire rotation. Richard Dittrich was my service advisor. He set me up quickly and informed me how it was going throughout the process. He also walked me through recommended service and gave me a pamphlet about recommended service intervals for my vehicle. I was very satisfied with the service on my truck and with Richard’s level of customer service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Overall nice dealership and the sales staff is typical of
Overall nice dealership and the sales staff is typical of a dealership. Once the deal was agreed to we waited 3+ hours for finance to get to us. Ridiculous wait time. They also do the ?certified pre-owned vehicle inspection fee of $1500? that they don?t seem to want to budge much on. So for used vehicles add $1500 to the advertised online price!
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- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Cody- Thank you for your business. We are sorry to hear that you had a little long wait time to complete the transaction. During high volume/ traffic times or with different credit scenarios, it can take a little longer to complete purchases. To help with this we try and set up appointment times during the lower traffic timeframes to help get customers in and out in a timely manner. We hope you enjoy your purchase. Thanks, UCD. Steve Cargo Used Car Director Maxwell Ford scargo@Group1Auto.com 512 443 5000
Richard at Maxwell Ford went above and beyond in helping
Richard at Maxwell Ford went above and beyond in helping with an extended warranty we bought from a third party. He called them to pay for one of the services we needed. He called frequently to keep me up to date on the status of my car. He let me know when it woul be returned to me I am disappointed in Ford though because there was a software issue with getting the state inspection done. We had to pay for the software update which has been a problem with many of the 2021 Ford Escapes. Also, there was a recall on the hybrids battery and we couldn?t charge it for 5-6 months while waiting for Ford to have the right parts. So we paid for gas that whole time which we would not have if we could have been charging the car. I feel we should be reimbursed for the gas
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
I always get excellent service from John E.
I always get excellent service from John E.! he is friendly, efficient, and offers me the opportunities for all the services that my car needs.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Joe, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Dropped in without an appointment due to low tire issue.
Dropped in without an appointment due to low tire issue. As always, very courteous and my wait time was short , my problem was fixed and I was on my way. They always have great customer service.!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are so happy to read such a great review about Group 1 Ford of South Austin! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Brought my car in for an oil change and staff was very
Brought my car in for an oil change and staff was very helpful. Service was excellent and car was done ahead of estimated scheduled time.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Elvira, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Ford of South Austin! Please don't hesitate to reach out to us if there's anything more we can do!
Son muy amables y te ayudan a encontrar las mejores
Son muy amables y te ayudan a encontrar las mejores opsiones para el cliente muchas gracias por su ayudar Jose Ochoa.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Laura, thanks for your praise and kind comments about our team. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!