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Group 1 Ford of South Austin

(3,706 reviews)
Visit Group 1 Ford of South Austin
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 7:30am–6:00pm
Sunday Closed Closed
2025 consumer dealer award
View 2 awards
2025 consumer dealer award 2024 consumer dealer award
New (888) 443-6925 (888) 443-6925
Used (877) 289-1804 (877) 289-1804
Service (888) 838-2983 (888) 838-2983

Reviews

(3,706 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Group 1 Ford of South Austin from DealerRater.

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Dillon took great care and did what he promised.

Dillon took great care and did what he promised. Service was a little slow, but Dillon came into waiting area to tell me the first part didn?t work and they had to remove it and put in another one!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello Judy, thank you; we appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.

Oil change, wheel alignment, filter replacement.

Oil change, wheel alignment, filter replacement. I can?t say much more than that, but they want me to enter at least twenty-five words. Ok, did it.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello John, thank you; we appreciate your feedback! Until the next time we meet, take care!

Refugio Luna was very helpful,knowledgeable,answered all

Refugio Luna was very helpful,knowledgeable,answered all my questions ,wonderful employee!!I always get great service at Maxwell Ford.i always get great service with everyone.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Stella, thank you for your kind words and this wonderful review! We can't wait to see you again, have a great day.

Jackie is the Best.

Jackie is the Best. Cowboy does not live in the area but comes to visit. He saves all his truck for Jackie!!! Thank you for the great timeline of these repairs!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello Jacque, thank you; we appreciate your feedback! If you're ever in need of more help, please let us know!

My service advisor was excellent; my mechanic was very

My service advisor was excellent; my mechanic was very helpful and informative. As always, the customer service experience was great and the customer waiting area was comfortable.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dillon at Maxwell Ford Service Department took real goof

Dillon at Maxwell Ford Service Department took real goof care of everything as promised. It took a little longer than he originally said it would so my wait was longer than anticipated, but I had plenty to do while I was in their waiting area.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your kind review; we are happy to pass along your comments to Dillon here at Group 1 Ford of South Austin! Thank you again, and have a fantastic day!

This was the best buying experience I’ve ever had on a

This was the best buying experience I’ve ever had on a car. Maxwell Ford is always my go to. Benjamin Beasley is the most professional sales person I’ve ever dealt with. He takes the time to explain some of the new tech to me. And when I forgot it after I got home, I called him personally and he walked me through it yet again. I will be back to this dealership

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

Hi, thank you for your kind review; we are happy to pass along your comments to Benjamin here at Group 1 Ford of South Austin! Thank you again, and have a fantastic day!

Very fine service.

Very fine service. Efficient. Good communication. Explained issues well. Very redd sr pensive service writers.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Hi, thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

Service was great, as it usually is at this dealership.

Service was great, as it usually is at this dealership. Had my car diagnosed quick and was out od there in no time flat. Megan is a real asset!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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They know what they are doing, great service from service

They know what they are doing, great service from service advisor Lafayette, he was very communicative and explained everything with detail . Will definitely go back to this dealership

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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