Group 1 Ford of South Austin

My service provider Milo Padilla was FANTASTIC. There was a lot wrong with my car and it had to be in the shop for 2 weeks and he communicated with me every step of the process. I knew exactly what work was being done on the car and WHY that work was needed and he kept me updated about part delays and estimated pick up dates. I was easily able to get a rental car through Group 1 Ford and Milo extended my rental when further issues with my vehicle popped up. I have never had a car service experience this smooth and helpful.

Excellent service. Picked up car at my door, did recall and recommended alignment and drive belt which were both needed. Car delivered back same day. Could not be easier.

Wow this place makes serviced fast and accountable. As long as you can get past the speech impediment ole Josh Evans has it’s a 100% win!!

Liked the direct interaction with associate (Chad). Really explain things. Communication with him was continual.

Everyone, especially Buzz have been so very helpful and so understanding of my lack of knowledge as a truck owner. But there is NO DOUBT in my mind that FORD is the BEST!!! Buzz took time with me and explained so much for me. I am certain I will seek him out the next time I bring my truck in!

Group 1 Ford South Austin Service Department is without a doubt the most professional Ford service department.

Took my vehicle for oil change and tire rotation. I was told that to take the nuts of my wheels it will cost me $234 F....k ridiculous. I soon I started driving my SUV it showed washer fluid low and a tire was a few lbs low. That tells me tech didn?t fill up fluids or check tires air pressure. Price was fair but I can?t believe a tech needs to hammer the nuts to take the off. Money hungers there.

Easy scheduling an appt and from the moment I pulled in Lafayette took excellent care of me and my truck - I?ve purchased 5 other Fords from two other Austin dealers but this experience impressed me so much I?m going to be a customer for life!

Lynn was my service advisor and she was very helpful since the beginning when I called just to ask questions about my vehicle breaking down on me. She kept me up to date since the time my car got towed to Ford. Would definitely recommend her to anyone for help when needing service repairs.

Lafayette, who was my service advisor, was very awesome and patient with me. Answered all my questions, and even helped me with Sunbit application that was causing a problem for me. He went above and beyond from start to finish. Also the technician had a problem downloading my cars diagnostic review, received the wrong one, unfortunately, so I reached out to Lafayette after hours and he looked into the issue right away to make sure the proper repairs were actually done to my car. He explained what happened which put me at ease. Thank you Lafayette for going the extra mile.