Reviews
Wow this place makes serviced fast and accountable.
Wow this place makes serviced fast and accountable. As long as you can get past the speech impediment ole Josh Evans has it’s a 100% win!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Liked the direct interaction with associate (Chad).
Liked the direct interaction with associate (Chad). Really explain things. Communication with him was continual.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Everyone, especially Buzz have been so very helpful and
Everyone, especially Buzz have been so very helpful and so understanding of my lack of knowledge as a truck owner. But there is NO DOUBT in my mind that FORD is the BEST!!! Buzz took time with me and explained so much for me. I am certain I will seek him out the next time I bring my truck in!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Donna, thank you for your kind review; we are happy to pass along your comments to the team here! Please don't hesitate to reach out if there's anything additional we can do for you.
Group 1 Ford South Austin Service Department is without a
Group 1 Ford South Austin Service Department is without a doubt the most professional Ford service department.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind review; we are happy to pass along your comments to the team here! Please don't hesitate to reach out if there's anything additional we can do for you.
Took my vehicle for oil change and tire rotation.
Took my vehicle for oil change and tire rotation. I was told that to take the nuts of my wheels it will cost me $234 F....k ridiculous. I soon I started driving my SUV it showed washer fluid low and a tire was a few lbs low. That tells me tech didn?t fill up fluids or check tires air pressure. Price was fair but I can?t believe a tech needs to hammer the nuts to take the off. Money hungers there.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Easy scheduling an appt and from the moment I pulled in
Easy scheduling an appt and from the moment I pulled in Lafayette took excellent care of me and my truck - I?ve purchased 5 other Fords from two other Austin dealers but this experience impressed me so much I?m going to be a customer for life!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Jessica, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Lynn was my service advisor and she was very helpful
Lynn was my service advisor and she was very helpful since the beginning when I called just to ask questions about my vehicle breaking down on me. She kept me up to date since the time my car got towed to Ford. Would definitely recommend her to anyone for help when needing service repairs.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found Lynn to be so supportive during your experience here at Group 1 Ford of South Austin. If you have any further questions, please don't hesitate to reach out!
Lafayette, who was my service advisor, was very awesome
Lafayette, who was my service advisor, was very awesome and patient with me. Answered all my questions, and even helped me with Sunbit application that was causing a problem for me. He went above and beyond from start to finish. Also the technician had a problem downloading my cars diagnostic review, received the wrong one, unfortunately, so I reached out to Lafayette after hours and he looked into the issue right away to make sure the proper repairs were actually done to my car. He explained what happened which put me at ease. Thank you Lafayette for going the extra mile.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Priscilla, thank you for your kind review; we are happy to pass your comments to Lafayette here at Group 1 Ford of South Austin! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
The service was great and they attended to me in a timely
The service was great and they attended to me in a timely manner. They installed my battery with great time.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy to hear you had such a positive experience with our team! We hope to be of service to you again in the future. Best wishes, Group 1 Ford of South Austin
Nice service.
Nice service. Polite. Quick and efficient . Well done that is all I have to say but I need twenty words to stop and finish and be done.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello David, we really appreciate your positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!