Reviews
AutoNation Service
I have been going to this dealer for purchases and service since it was Apple Toyota, and have no reason to change. I always get quality work from the service department.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Pamela, it means so much to us that you chose our dealership! We hope to be of service to you again in the future. Best wishes, AutoNation Toyota South Austin
Excellent customer service
Stephen Tapia was wonderfully helpful and was very flexible working with me on getting in a new toyota Tacoma pickup truck and trading in my old ford f150 pickup truck
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Tim, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Fantastic service!
Fantastic service! Got me in and out in a hurry. Highly recommend going to see Erika and Steven the Finance Manager.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
The team was very professional and transparent!
The team was very professional and transparent! They had a great selection to chose from. Mr. Ortiz the salesman was amazing and very knowledgeable and is the reason I gave AutoNation my business. Now, I’m the proud owner of a Tundra.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello Rita, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Service department
Highly disappointed in the customer service department.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Laiken, thank you for taking the time to leave us feedback. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (512) 518-6900 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Toyota South Austin
My Prius was involved in a collision over a year ago but it took awhile to get all the parts. Everything has been repaired and it looks and, as a driver, feels like new. Jay took great care of me and kept me posted as repairs progressed.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Ann, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Experience with Toyota Austin south- AutoNation
I would like to wrote my experience with Toyota Austin South- AutoNation. When i visited, met one of the sales guy,named Joseph- he showed me some car options and tried to help me, and to be very honest, he is very helpful and assited me with high level of professionalism. However, when our selected car Rav4 2021 needs to be proceed into his manager, at that point I was not satisfied with the level of I would like to wrote my experience with Toyota Austin South- AutoNation. When i visited, met one of the sales guy,named Joseph- he showed my selective cars and tried to help me, and to be honest he is very helpful and assited me with high level of professionalism. However, when our selected Rav4 2021 car needs to be proceed into his manager, at that point I was not satisfied with the level of customer service provided by Shaddi, a manager at this Toyota dealer.. As a sales manager, Shaddi attempted to coerce us into a higher credit sale (even though he said that he is going to help us) and employed manipulative tactics, suggesting that we were obligated to purchase the car. It was my first buying car experience in USA, so he tried to manipulate with his tactics.When we expressed our intention to explore alternative sales credit rates through credit unions, he became confrontational and exhibited unprofessional behavior by stating that he would not hold the car for us and that we would not be able to obtain a reasonable rate elsewhere. At the end, we visited one of the credit unions and got approved with reasonable rate/ bought the car. I am happy with my car and the overall services from Toyota Austin South. Recommend this place to especially new car buyers, especially salesman Joseph. Thank you for an amazing service provided by Shaddi, a manager at this Toyota dealer.. As a sales manager, Shaddi attempted to coerce us into a higher credit sale (even though he said that he is going to help us) and employed manipulative tactics. It was my first buying car experience in USA, so he tried to manipulate with his tactics.When we expressed our intention to explore alternative sales credit rates through credit unions, he became confrontational and exhibited unprofessional behavior by stating that he would not hold the car for us for some periof of time and said that we would not be able to obtain a reasonable rate elsewhere. At the end, we visited one of the credit unions and got approved with reasonable rate and bought the car. I am happy with my car and the overall services , especially Joseph and Mr. Ali in Finance department( very professional and helpful gents) from Toyota Austin South. I do recommend this place to anyone especially to new unexperience car buyers.Overall, thank you for an amazing service to me in buying Rav4.
- Customer service 3.0
- Buying process 3.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Bahruz, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great experience
Barry was very knowledgeable and helpful. Excellent experience. Directed me to the right car. Friendly and courteous. I would highly recommend him to my friends.
- Customer service —
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Tom, we're happy you found our staff to be so supportive during your experience here at AutoNation Toyota South Austin. Don't hesitate to call us if you ever need anything. Be safe on the road!
Barry helped get us the car we wanted at the price we
Barry helped get us the car we wanted at the price we were hoping for!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Scheduled service
Mediocre service and customer service. The guys in the garage are nicer than the service advisors. I've complained before about the service but nothing has changed. Service coupons are the only plus.
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Kelly, thank you for taking the time to leave us feedback. Please call our General Manager at (512) 518-6900 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
