Reviews
Good reliable competent services and done on time.
Good reliable competent services and done on time. Service advisor is reliable and keeps me informed
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
I received a call from a representative informing me of a
I received a call from a representative informing me of a recall for my truck. We scheduled an appointment and the service was completed a couple of days later. I was alerted ahead of time of the amount of wait time for the service and the vehicle was returned as promised.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Munoz, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service advisor did not listen or diagnose the issue I
Service advisor did not listen or diagnose the issue I had with my Toyota Tundra.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (512) 518-6900 to discuss what we can do to help.
We purchased a RV and needed the brake controller pin on the 7 pin hitch ( factory one on the bumper) to be checked, my test said it didn’t work. I explained this in detail to Epi Rodriquez and he clearily wrote this on the work order. As I was in the waiting area, the technician called me explaining the pin was working and sent me a video of the instrument he was using. It wasn’t until later I realized the video was taken inside the vehicle, not at the 7 pin plug on the rear bumper. So, I sccepted he had it working and after paying a $240 diagnostic fee, took the vehicle. I hooked it up to the RV and determined the brakes still weren’t working. I then purchased my own tester and clearily the brake controller pin didn’t work. So, I took the Tundra to Texas Hitch in Austin and they confirmed it wasn’t working so I had them fix it which they did very professionally and it now engages the brakes on the RV. We’ve owned over 15 Toyotas since 1980, the first being a Corona. We’ve purchased 2 Toyotas from your dealership and my son has purchased one from you at my recommendation. I am having a hard time getting over your service departments insistence the Tundras brake controller pin was working basically implying I didn’t know what I was doing. At this time, my intention will be to use San Marcos Toyota for future service work and purchases, trust is a hard thing to restore.
Service was fast, but maintenance light was left on and
Service was fast, but maintenance light was left on and tire pressure was not adjusted as it should have been with the maintenance package I purchased. It’s about a 20 mins. commute to get to this service center so it was a disappointment to not have the complete service done.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
Hi, we appreciate you taking the time to respond. The staff at AutoNation Toyota South Austin take our reviews very seriously. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (512) 518-6900 to discuss what we can do to help.
Great Sales experience with Patrick Benadum and
Great Sales experience with Patrick Benadum and AutoNation Toyota South Austin. I definitely recommend him and this dealership!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Albert, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
17 yr old Prius
Jared is the best service rep. All repairs were done well. Time was a bit long
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Ellen, we're happy you found our staff to be so supportive during your experience here at AutoNation Toyota South Austin. If you ever need help, just give us a call. Happy motoring!
Toyota Body Shop
Jerry at the body shop was awesome. He worked with my schedule and kept me updated on the repairs. 10 out of 10 for sure. His office manager is also super friendly and helpful and she even called me after I got my car back just to make sure that everything was OK and asked me if I had any questions. Great customer service in the body shop.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Michelle, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
They are really fast really good service i didn’t have to
They are really fast really good service i didn’t have to wait that long for them to fix my car thank you
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
A very personable sales treatment, low pressure!
Barry Isbell gave us the utmost care and courtesy, while we shopped. We tried a couple of cars, and decided on a new Camry for my wife! A great experience!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are pleased to hear you had such a positive experience with us, Brett! Don't hesitate to call us if you ever need anything. Be safe on the road!
Great experience at AutoNation Toyota South Austin
Had a great experience test driving and purchasing a car from AutoNation Toyota South Austin. We worked with Kuany Nuon, he was excellent, ver informative and friendly.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!