Reviews
I like the service at the dealer.
I like the service at the dealer. I can have spice of mind knowing that certify mechanics are working my hybrid vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are pleased to hear you had such a positive experience with us, Silvia! Don't hesitate to call us if you ever need anything. Be safe on the road!
SERVICE IS SUPERIOR, JARED JONES SERVICE WRITER HAS
SERVICE IS SUPERIOR, JARED JONES SERVICE WRITER HAS HANDLED MY SERVICE NEEDS FOR A NUMBER OF YEARS AND THATS WHY I REQUEST HIM FOR EVERY SERVICE APPOINTMENT. A VERY THROUGH INSPECTION REVEALS CONDITIONS THAT REQUIRE ATTENTION AND JARED OFFERS WHAT NEEDS IMMEDIATE ATTENTION AND WHAT CAN WAIT TO KEEP ME WITHIN BUDGET.
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- Buying process —
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- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Oabell, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Expensive but done well.
Expensive but done well. Not sure all the maintenance actions were really needed. Every time I go in for an oil change I am told that the RAV4 needs an alignment.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Don?t go here for service- untrustworthy
Brought new truck in for 5k service requested tire rotation they never rotated them. (I marked them)just said they did. 1 tire had a nail in it and 2 had extremely low psi - but that passed multipoint inspection. I wonder if my oil was changed? Service manager won?t return calls
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Robert, we regret your experience with us here, but are glad you brought this to our attention. Please call our General Manager at (512) 518-6900 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Oil change
The completion time for basic services is improving. When we first started going to this facility, it took 4+ hours for an oil change and tire rotation. If we had not pre-purchased the oil changes when we bought the car, we definitely would have started taking it somewhere else. However, over the last 2 years, the wait time has been steadily improving and now takes about an hour.
- Customer service 4.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Richard, thank you for sharing your positive experience! If you have any further questions, please don't hesitate to reach out!
Used them to purchase & seevice 2 vehicles over past 15
Used them to purchase & seevice 2 vehicles over past 15 years. Always reliable & courteous. Just sold back my vehicle, process with Emily was great in every aspect.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Carol, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!
Associate met me at scheduled time, and my car was
Associate met me at scheduled time, and my car was returned after oil change and rotation and balancing of tires in one hour and 15 minutes.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, your comments keep us motivated and working hard for all our guests! Don't hesitate to call us if you ever need anything. Be safe on the road!
Unneeded high cost repairs verified by a different toyota
Unneeded high cost repairs verified by a different toyota dealership. Enen thou the car still under extended warrenty autonation clamed that was not the case. Second toyota dealership stated the car still is uinder warrentey and is looking into the orginal issue. In my optiion advoide this service department for any repairs.
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- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (512) 518-6900. We hope to hear from you.
Tried a number of time to call, Left messages to call back and no response.
5 star review
Tom was excellent , shop here , service was great , come buy from Tom , I would be back to buy another , they has a great service, good to see Tom
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Raj, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Toyota South Austin
Abigail was very helpful and gave us all the information we needed. She answered all of our questions and was not "pushy." Once we make our decision we will be contacting her.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hi John, we're happy you found our staff to be so supportive during your experience here at AutoNation Toyota South Austin. Don't hesitate to call us if you ever need anything. Be safe on the road!