Reviews
I got a notice in the mail that said I was overdue for my
I got a notice in the mail that said I was overdue for my 25,000 mile service. But I called and verified that no, my 25,000 mile had been done. But I made an appointment for an oil change. When I arrived I asked the Service Advisor to also check the brakes. Three and a half hours later I got a text from the Advisor showing the brakes were ok but suggesting other work be done. I immediately texted the advisor I would need to reschedule the suggested work because I was pressed for time and asked how soon I could get my car. HE DIDN’T ANSWER FOR HALF AN HOUR! Finally, I paid and then the Service Advisor sent me to the wrong area to get my car. Another very helpful employee tried to help me find the car either. Finally the car turned up inside the receiving bay. So I finally got out after four hours. What a cluster. For an oil and filter change you’re better off at Jiffy Lube!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. If you have any further questions, please give us a call. We're always happy to help!
Best customer service to date after 2 decades of being a
Best customer service to date after 2 decades of being a customer. Greg and his team have always been extremely knowledgeable and professional. Five 5 star rating…
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at AutoNation Toyota South Austin. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future! Drive safe, and we'll see you on the road.
Wow!
Wow! Just purchased a 2020 Camry from Toyota AutoNation. Jim Lee was absolutely amazing, he listened, was friendly, fast, and caring. Such a different experience when you have someone who finds what’s best for you vs just making a sale. 10 out of 10 stars!! Thank you Jim & Daniel for your wonderful service
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello Sam, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review! Drive safe, and we'll see you on the road.
I have owned Toyotas for many years and have been
I have owned Toyotas for many years and have been extremely lucky to have people like Mr. Epi Rodriguez take care of my vehicles. Epi is knowledgeable and will answer any questions or concerns you may have. He makes you feel like you both have the same interest in mind and gives you that sense of confidence and honesty that is so hard to find in this field. He will never perform any work on your car without your input. I will continue to recommend him to friends and family. Mr. Rodriguez is definitely a great asset to AutoNation Toyota.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!
…
oreyes7755@gmail.com
Typically I have to wait a long time for regular
Typically I have to wait a long time for regular maintenance but this time I was in/out. I appreciate the dealerships attempts to shorten the timeframe for standard maintenance on our vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, it is great to read such wonderful comments about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!
Typically I have to wait a long time for regular maintenance but this time I was in/out. I appreciate the dealerships attempts to shorten the timeframe for standard maintenance on our vehicle.
What a great experience
Jim Lee from AutoNation was absolutely amazing. Fast, friendly, and caring. Car buying is stressful, but when you have people who car and listen and find the best deal that works for you. Huge game changing experience!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Samantha, we're happy you found our staff to be so supportive during your experience here at AutoNation Toyota South Austin. Don't hesitate to call us if you ever need anything. Be safe on the road!
Fast service, but scheduler is not so useful.
The service was fast. The waiting area was clean and had free coffee. I scheduled the service after an email but was unable to find a relevant price for the service. I needed to email the coupon to the service advisor before getting the advertised discount. I even directly emailed the service advisor ahead of time noting this, but all was news to him. Please integrate your systems better.
- Customer service 4.0
- Buying process 2.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi David, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (512) 518-6900. We hope to hear from you.
Great experience form start to finish
Great experience selling my car at Autonation. No quibble process, received the quoted amount. Very easy. Emily Mueller did a fantastic job and is a real asset to Autonation.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Fantastic service and staff.
Fantastic service and staff. Work got done quickly and efficiently. I would highly recommend them to anyone.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of AutoNation Toyota South Austin and we hope to be of service again in the future.
John cuellar was great when dealing with my Mazda Miata.
John cuellar was great when dealing with my Mazda Miata. He took the time to make sure I was in and out. Nino castillo
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we're happy to hear you had such a positive experience with our team! If you need more help, our team is available to talk -- safe travels!