AutoNation Toyota South Austin

The service was excellent, I like the fact that I was treated with great respect by everyone working, All of my questions and concerns were answered.

Not very helpful on how to register a extended service plan to replace a tire. And have to leave the vehicle for 3 days just for a tire replaced.

One thing that's annoying and this happens no matter the service representative, once the service work is done the paperwork just sits while you sit in the waiting room. No one ever calls to say the care is done. You have to go back and ask, "is it done yet"? This has happened to me 3 times.

Auto Nations service department and service agent I dealt with were above and beyond superb in how they treated me and fixed the issues without hesitation. The bill was exceptionally fair and I will always use them to service my cars. They serviced all the Toyotas I have bought whether I bought them there or elsewhere. They are the best

The dealership worked with me to make me a good deal and make sure that I got what I wanted!

Deceptive Trade Practices at AutoNation South Toyota!!! We took our Army Green 4Runner TRDPro in for typical oil change. The service department installed the oil filter improperly and all the oil leaked out ruining the engine. They preformed another oil change telling us “Toyotas are made to run with little oil, it’ll be fine”. 2 more check engine light warnings and 2 oil changes later and a complimentary detail for our troubles, the check engine light continued to show up. At this point when we took the 4Runner back in to service, Keith told us there was “grey area” and uncertain if it would be covered by our extended warranty we purchased. What!!! Next we were told the parts needed for the repair are back ordered indefinitely. Hoping they would be available by December, but no promises. This is now 2 days before we are to drive our daughter to CO for college move in. After many attempts to get a loaner/rental/ demo, anything to fill the gap until her 4Runner could be repaired. Keith Hennessy told us they was nothing they could do to help us. We were on our own to figure it out. The only option presented was to wait until December or trade in on the only NEW 4Runner they had available, extending our payoff and increasing our monthly payment! Also telling us, we’ll if you don’t like the color you can get it wrapped. That’s only $6k! And the street tires we can replace for $1500. We need all terrain tires for snow and ice. There was no mats, the AC wasn’t working and the seat AC didn’t work! The finance department FedExes the paperwork to my husband late, he was traveling for work. So we never received the paperwork for the trade in/ purchase. At this point, we had left to drive my daughter to CO. We had time to process what had just happened and with advice from our banker, rejected the silver& chrome limited. I spent 4 extra days in CO at Mountain States Toyota. We found a used 4Runner at there at a much better price with A/T on it. So we bought this for her to drive. Now, I am back in Austin. Met the transport company, paid them $850 to trailer the Silver 4Runner Limited back to AutoNation South Austin. When I met Daniel/Victor in finance to turn the New 4Runner over, I was told all was set and nothing else about our original Army Green TRDPro! I ask and was told, “well you have to go take that up with service “! So, here I go, on like day 7 of dealing with this, our 4Runner was repaired and they were about to put it out on the used car lot to sell it! They didn’t even have the paperwork signing it over! They were going to sell it without our permission! And Keith lied to my face about the parts, gave me 3 different excuses! He could not even keep his lie straight! Totally spoke down to me like I didn’t know what was going on and this stuff just happens! Miraculously the parts just appeared/they traded another dealership for them/ they paid 20% more than normal/ and he then told me well at least there is no charge to you! What!! They totally ruined our engine and we are lucky we don’t have to pay to have it repaired!?!?! And they lost one of our key fobs! Absolutely ridiculous! During this whole process, I have been passed through 4 service advisor, Keith Hennessy the service manager, 2 finance advisors and a young woman that I’m sure they sent to do damage control. I have waited in the dealership for countless hours and the back and forth of me trying to get out of this absurd situation! This has been going on since 7/24/2022. Today is 8/26/2022. I still have no idea what is going on with the financial part of our 4Runner TRDPro as they wiped the title. They already had it titles to AutoNation without my husbands signature on ANY of the documents! This is absolutely insane! Do not trust this dealership! Super shady business practices!!!!! A.Bednarz

westing time Bad service for small jobs take more than 5 hours,no ride service

Purchased a pre-owned 2022 Lexus ES 300H What a gorgeous vehicle! Best service from AutoNation Toyota. If you need a new or pre-owned vehicle, Ask fo Alex Lomeli.

Worst experience ever went there to sell a car offered Me 9,000 dollars less than carmax after they said they would match it, They put top down and did not latch it back I found that out on the way Home, Emily Lied to Me about matching the price. TOTAL WASTE OF MY TIME.

Checking in was pleasant and quick - didn't wait long at all (check in time was 11:45a). The duration of work was ok (~2 hours). The environment is always clean. The recommendations were told but no pressure, which is what I like.