Reviews
Very well worth waiting for the BETTER
After deciding to purchase a 2018 Honda Civic , the sales rep, Melissa Davis, informed me that the car had not be subjected to the 140 point inspection required by AutoNation before sale. The inspection revealed a significant need for service to the car's front end; this took over a week due to delays in parts delivery and the need to outsource some of the repairs to local shops. all this completed with full professionalism and almost daily communication with me. The delayed delivery of car was well worth the final result -- a very well running and beautifully kept car with low millage. Thanks to Melissa and the AutoNation service department.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, thank you so much for your positive comments about AutoNation Toyota South Austin! We are always more than happy to assist you if anything else comes up. Take care!
This review is for servicing department.
This review is for servicing department. Tony Bo is my service advisor. He is friendly, provide update to up coming appointments, details update on ongoing and upcoming work. Very pleased with his service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Jeet, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Lacked attentiveness and availability.
Lacked attentiveness and availability. The work is fine so far. Very disappointed with the the parts quote, and the huge discrepancy in final charge!
- Customer service 2.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Hi, we appreciate you taking the time to respond. The staff at AutoNation Toyota South Austin take our reviews very seriously. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (512) 518-6900 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Dealership itself is Great!
Dealership itself is Great! the Service dept. SUCKS! I never get a return call. The whole 1 1/2 months my car has been in the shop I have talked to the mechanic twice.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Weda! We are pleased to hear you had such a positive experience with us. If you need more help, our team is available to talk -- safe travels!
We had a great experience with our salesman Chris
We had a great experience with our salesman Chris Wilkerson and then they bought our other vehicle for the price that we agreed on. Most dealers don’t keep their word but this one did!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Glenn, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!
I had an issue with my car and it was not dealt with.
I had an issue with my car and it was not dealt with. I feel like I was blown off completely. I have used this dealership since 2009 but probably won’t again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello there! Thank you for bringing this matter to our attention. If you'd like, please contact our General Manager at (512) 518-6900. We'd appreciate the chance to make your experience a positive one.
I was not helped by the Auto Nation service department and was shuffled off to the Plano Regional office which was not helpful at all either. I have never heard back from anyone at this point.
Patrick benadum was very friendly and patience.
Patrick benadum was very friendly and patience. He didn't give up until he got us into a vehicle
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Patrick was a no pressure salesman.
Patrick was a no pressure salesman. He gave us great options, and we went with what was best for us. He helped us through turning in our leases and was extremely knowledgeable. He even put our temp plates on for us! What a nice guy. Ali the financial manager really knew his stuff! AutoNation made the whole experience of turning in 2 lease cars easy. I plan on getting both my Toyotas serviced there.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Ken, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!
I highly recommend Marc Diaz with the purchase of your
I highly recommend Marc Diaz with the purchase of your new vehicle, we bought our Rav4 from him and are very satisfied! Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of AutoNation Toyota South Austin and we hope to be of service again in the future.
Great service and communication on the status of my
Great service and communication on the status of my vehicle repairs. Special shout-out to Arthur for his excellent service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Linda, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!