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Lithia Toyota of Abilene

(1,960 reviews)
Visit Lithia Toyota of Abilene
Sales hours: 8:30am to 7:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:30am–6:00pm
Tuesday 8:30am–7:00pm 7:30am–6:00pm
Wednesday 8:30am–7:00pm 7:30am–6:00pm
Thursday 8:30am–7:00pm 7:30am–6:00pm
Friday 8:30am–7:00pm 7:30am–6:00pm
Saturday 8:30am–7:00pm 8:00pm–5:00pm
Sunday Closed Closed
2014 state dealer award
View 7 awards
2014 state dealer award 2014 state dealer award
2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (325) 863-0094 (325) 863-0094
Used (325) 863-0085 (325) 863-0085
Service (325) 863-0084 (325) 863-0084

Reviews

(1,960 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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2014 Avalon Hybrid

We recently purchased a 2014 Avalon Hybrid and Mr Ken Terry was given the hard task of pleasing two old folks. He did an outstanding job. He worked with us and members of your team to meet our desires at the price we could afford. I told him I wanted the car in the showroom when we came to pick it up. Have never seen an Avalon on a showroom before. We want to thank everyone involved in the process that resulted in us being very pleased with our new car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Thank you for taking the time to write a review. I am happy to hear that Ken did such an outstanding job when it came to getting you in the car you wanted. I hope that when the time is right you will come back and see us in the service department so we can keep your new Avalon in great shape. Sincerely, Kenan Pyeatt, General Manager

4Runner

I recently purchased a new 2014 Toyota 4Runner and my salesman was Chris Herrington. Chris went above and beyond to serve my needs during the purchase of my new car. He was always very friendly and was always able to answer any questions that I had. He kept me updated as to when my vehicle would arrive. I was also introduced to the sales manager Jim Buckner who was also very friendly. My finance guy was Raul Gonzales and he was very nice as well. He was very patient and was willing to explain any questions I had. My overall experience was exceptional and I will definitely recommend Lithia Toyota to all my friends and family! Thanks again for everything!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share you experience. I am happy to hear that Chris made your buying experience such an amazing one and that Raul was helpful as well. Our goal is to always give this level of care and it pleases me greatly to hear we have done exactly that. When the time is right please visit our service department so that we can continue our great level of care. Sincerely, Kenan Pyeatt, General Manager

Purchase of Used Toyota Corolla

Dorothy Wilson assisted us in purchasing the exact vehicle we were looking for. She considered our needs and listened to our concerns. She worked hard to negotiate our terms and we left more than satisfied. We will recommend her and Lithia to others.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for writing a review for Dorothy and our dealership. I am happy to hear that Dorothy worked to get you into just the right vehicle for your needs. If we can be of help in the future, please don't hesitate to ask! Enjoy your Corolla. Sincerely, Kenan Pyeatt, General Manager

Purchase of 4-Runner

I feel Terry and Mike did a very good job of selling me on the 4 -runner and the service of Lithia in Abilene. The finance person (Ron?) was also very good to work with and did not try to oversell options. He actually came back to us after the papers were signed and told us he had recvd a call that we could get a 2.13% rate versus the 2.8 we had settled on. I would like to have a seen a little room to come down on the purchase price, but, I would hope if I trade here again , I can point out I did not haggle very much....understanding there may not be a lot of margin on the 4-runner , but, I felt good enough with the trade to go ahead with the price.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Tony, Thank you for taking the time to write a review. I am happy to hear that Terry, Mike and Ron took good care of you. We look forward to seeing you again in the future. When the time is right please come see us in the service department so that we can proper care of your 4Runner. Sincerely, Kenan Pyeatt, General Manager

Mark Harris

Had a great experience at Lithia Toyota of Abilene. Also got a great deal on a new Toyota Avalon.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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June Sibley's New Toyota

Chris Herrington did a super job working with us on the purchase of a new Toyota Corolla for my mother. He showed an extraordinary compassion for his customers and made us feel like he was 100% for accomplishing customer satisfaction. Chris did a great job in presenting all the features and showed to be very knowledgeable while explaining the different features of each of the models. He made us feel very comfortable and confident knowing that we got the best deal. I appreciate his willingness to spend the extra time showing my mother how each of the devices worked and making her feel comfortable driving. I would definitely recommend Lithia Toyota to anybody looking to purchase a new vehicle. Thanks again Chris for the "Five Star Treatment"!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share you and your mother's experience with Chrs and our dealership. I am so pleased that Chris did such an outstanding job making your mom feel comfortable with her new car! When the time is right please have you mom bring her car into our service department so that we can continue to treat her right. Sincerely, Kenan Pyeatt, General Manager

Toyota Highlander

We have driven Fords for several years, but decided on a Toyota after reading consumer reports and talking with friends. Chris Deviney waited on us; very pleasant, knowledgeable and patient with all of our questions and lack of technical savy. We are looking forward to driving our 2014 Highlander Limited Platium for many years. I do think the undercoating, which is suppose to cut road noise by 25%, should be standard on all cars, but especially one that is fully loaded as this one is. Thank you Chris.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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2014 Highlander

Best price in central Texas, worth the drive. Great people to work with. This was the best experience I have had purchasing a car in a long time, thank Chris.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share you experience. I am pleased that Chris made such a great impression on you! Thank you for driving to our dealership to do business. Sincerely, Kenan Pyeatt, General Manager.

Great experience

Chris Herrington was outstanding to deal with! He didn't xxxxxxxx me or give me the run around. He was very straight forward on what he could do for me. The customer service at Lithia Toyota in Abilene is second to none! Chris has defiantly earned my business from here on out and my wife will be buying her next vehicle from Chris as well. Now, don't get a big head Chris! They told me they read these reviews aloud on Mondays. Your a xxxx good salesman but your not that xxxx pretty to look at! Lol

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the tme to write a review about your purchasing experience. I am glad that Chris took such great care of you and has earned your repeat business. We look forward to see you in the future. Sincerely, Kenan Pyeatt, General Manager

Car buying made easy.

We had purchased a vehicle from Chris at this dealership several years back. When we were ready buy again, we went back to Chris and he helped again, only this time the process was even easier. He handled everything right there in his office. We didn't have to talk or deal with several different people or go through a bunch of red tape. He just cut to the chase and helped us get in and out of the dealership with every t crossed and every I dotted. He was thorough yet personable. After test driving a couple of vehicles, he parked them side by side and let us look at every detail inside and out to compare. On another day he even brought a vehicle in the shop just so we would be out of the rain and have an opportunity for my husband to look at it as well. We ultimately decided to buy a Toyota that they did not have in stock. Chris immediately located a vehicle just like what we wanted, called to put it in reserve, and the next business day it was on its way to Abilene. Car buying is rarely an enjoyable process, but this dealership has made it as simple as I think you can possibly make it. Next time we need a vehicle, chances are, we will go back to Lithia Toyota of Abilene.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to write a review and for your repeat business. I am so pleased to hear that Chris made your vehicle purchase so enjoyable. We look forward to seeing you at our dealership in the future. Sincerely, Kenan Pyeatt, General Manager