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Lithia Toyota of Abilene

(1,960 reviews)
Visit Lithia Toyota of Abilene
Sales hours: 8:30am to 7:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:30am–6:00pm
Tuesday 8:30am–7:00pm 7:30am–6:00pm
Wednesday 8:30am–7:00pm 7:30am–6:00pm
Thursday 8:30am–7:00pm 7:30am–6:00pm
Friday 8:30am–7:00pm 7:30am–6:00pm
Saturday 8:30am–7:00pm 8:00pm–5:00pm
Sunday Closed Closed
2014 state dealer award
View 7 awards
2014 state dealer award 2014 state dealer award
2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (325) 863-0094 (325) 863-0094
Used (325) 863-0085 (325) 863-0085
Service (325) 863-0084 (325) 863-0084

Reviews

(1,960 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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New Toyota Highlander

My wife and I had a phenomenal buying experience at Lithia Toyota at the helpful hand of Greg Parks. Our experience was more than pleasant and was such that there was never the slightest bit of pressure felt. Greg showed us several vehicles and options that we may be interested in and remained impartial throughout the whole time. We were very pleased that the vehicle we ended up purchasing for our primary family car was something that my wife and I selected together without any outside pressure. Greg remained very patient with use during the event despite multiple test drives and several back and forth decision processes. The whole sales team was very friendly and we had a top notch, low stress, high excitement day with the team at Lithia Toyota in Abilene, TX.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Thank you for sharing your experience with us and others. What you experienced with Greg is what we aim for here at Litha Toyota, we hope that everyone has this no pressure experience while doing business with us. I am please that Greg and our team took such great care of you while you were here. We look forward to servicing your new Highlander in our service department as well. Thank you again. Sincerely, Kenan Pyeatt, General Manager.

Pleasant Experience

I was able to accomplish my objectives. I wanted to trade for a quality, larger, vehicle that would lower my payments. I had a very limited amount of time to get through the entire process and the sales team did their level best to expedite the sale. The only reason for 4 stars instead of 5 in overall satisfaction was as much or more my fault as anyone. Michael Mizakar and his team made the experience good enough to move my mind away from the business side. It wasn't necessarily an emotional buy. I just let my guard down. I've been buying cars for 35 years and have developed self imposed rules and standards that I let slip by. The dealership met all of their objectives and met my stated objectives. I just let the term of the loan go too long. My credit is good enough that I could have been 100% satisfied. As it is, I have no room for complaint. It was a pleasant experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Pleasant Experience

I was able to accomplish my objectives. I wanted to trade for a quality, larger, vehicle that would lower my payments. I had a very limited amount of time to get through the entire process and the sales team did their level best to expedite the sale. The only reason for 4 stars instead of 5 in overall satisfaction was as much or more my fault as anyone. Michael Mizakar and his team made the experience good enough to move my mind away from the business side. It wasn't necessarily an emotional buy. I just let my guard down. I've been buying cars for 35 years and have developed self imposed rules and standards that I let slip by. The dealership met all of their objectives and met my stated objectives. I just let the term of the loan go too long. My credit is good enough that I could have been 100% satisfied. As it is, I have no room for complaint. It was a pleasant experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us and taking the time to write a review. I am glad that Mike was able to accomplish what you came in for and put you in the vehicle you were looking for. We look forward to servicing your vehicle in the future as well as your future business. Sincerely, Kenan Pyeatt, General Manager.

Great Customer Service

Ken Geesling and Chris Ashley, Thank you so much for the great customers service extended to us during our auto buying experience. We will definitely consider purchasing our next vehicle at the end of this year at Lithia Toyota of Abilene. Best Regards, Alvino & Vera Sanchez

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Mr. and Mrs. Sanchez, Thank you for letting us know how enjoyable your time was with us. I am glad that Ken and Chris made it such an pleasant purchasing experience for the both of you. We look forward to your future business as well as servicing your vehicle. Thank you again for sharing. Sincerely, Kenan Pyeatt, General Manager.

Just amazing !!!

Overall the best amazing dealership I have dealt with Ken Terry is amazing, he answered all my questions I wasn't sure I was going to get financed but he assured me that y'all would get the job done. He spoke to me as a family member would and made me feel better about what I was going to spend all this money on, I absolutely love my Toyota Corolla S, ken has been here for every question I've had sence I drove off the lot lol poor Ken... Thank you all for everything Linda Skelton

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great car buying experience.

Everyone at Lithia was wonderful. Kyle worked tirelessly and to help us select the car that was right for us. Thanks so much.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Car Buying Experience

Everyone at Lithia was wonderful. Kyle worked tirelessly and to help us select the car that was right for us. Thanks so much. The whole experience was wonderful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for letting us know what a pleasant experience you had. I am pleased to hear that Kyle and our team took such great care of you while you decided on the vehicle that worked best for you. We look forward to your future business! Enjoy your new ride. Thanks, Kenan Pyeatt, General Manager.

A great experience

The whole process was quick and painless. I knew what I wanted and Kyle was able to give me everything I needed to make the decision. I think I spent more time signing paperwork than doing anything else. I would not hesitate to buy another Toyota from Kyle or Lithia.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Thanks for all the help

I'm very satisfy with the professionalism my salesman Jacob and the personnel from finance. Great deal and thanks for all the effort and thank for the cookies. Cool touch.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to write a review about your experience with us. I am glad that Jake and our finance team made your experience an enjoyable one. The cookies are always a hit! We look forward to seeing you and your vehicle when it is time to service it. Enjoy your new ride and we will see you soon. Sincerely, Kenan Pyeatt, General Manager.

Great customer care, Quality staff

I recently purchased a car from Kyle Corr at Lithia Group Toyota of Abilene, TX. I felt like the Sales rep and the dealership really cared about making the experience a positive one. Kyle was careful to be sure that I understood each step of the process and he was knowledgeable of all aspects. I got a fair deal and am happy with the whole experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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