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Lithia Toyota of Abilene

(1,960 reviews)
Visit Lithia Toyota of Abilene
Sales hours: 8:30am to 7:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:30am–6:00pm
Tuesday 8:30am–7:00pm 7:30am–6:00pm
Wednesday 8:30am–7:00pm 7:30am–6:00pm
Thursday 8:30am–7:00pm 7:30am–6:00pm
Friday 8:30am–7:00pm 7:30am–6:00pm
Saturday 8:30am–7:00pm 8:00pm–5:00pm
Sunday Closed Closed
2014 state dealer award
View 7 awards
2014 state dealer award 2014 state dealer award
2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (325) 863-0094 (325) 863-0094
Used (325) 863-0085 (325) 863-0085
Service (325) 863-0084 (325) 863-0084

Reviews

(1,960 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Brian Smith was the most friendly and helpful car...

Brian Smith was the most friendly and helpful car salesperson that my wife and I have ever met. He was very interested in seeing that we got exactly what we wanted. He handled everything from our trade in to driving off with our new van. This is our second vehicle from Lithia Toyota and we are very satisfied with both vehicles. If all salespeople were as professional as Brian Smith, everyone in the big country would be driving a Toyota. May God bless each of you and my wife and I hope that you all have a very Merry Christmas and a happy 2014. Jimmy and Debbie Doud Lake Brownwood, Texas

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I recently purchased a 2014 Toyota Corolla S. The...

I recently purchased a 2014 Toyota Corolla S. The salesman was Ken Geeslin. He was a great salesman and helped me quite a bit during my transaction. He didn't pressure me into taking anything he allowed me to look at what i wanted and allowed me to make my own decisions. He also explained the features to me quite well so i would know everything that the car was capable of. Overall I am Very HAPPY with my purchase. I appreciate the patience the salesman had with me. On a scale from 1 to 10 i would give Mr. Geeslin a PERFECT 10.0. Thanks Again. You Made Me A Toyota Customer For Many More Years. Thanks Again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Lithia Toyota of Abilene is a great place to purchase a...

Lithia Toyota of Abilene is a great place to purchase a vehicle and it has nothing to do with the name of the establishment, but everything to do with the personnel that work there. My salesman was Phil Underwood and I just can't say enough about this guy. Phil is a true professional with a strong commitment to excellence. He believes in meeting the needs of his customers and making sure they are 100% satisfied. Phil goes above and beyond what is expected of him as a salesman. I attempted to drive to the dealership from San Antonio, but was unsuccessful due to icy road conditions. A few days later, Phil arranged for a driver to deliver my new vehicle to my house in San Antonio and the transaction was flawless. Billy was the driver that delivered my vehicle and he was also professional, nice, and extremely patient. Lastly, Phil's dedication to his job, attention to detail, commitment to excellence, and concern for his customers, reflect great credit upon himself and the entire staff at Lithia Toyota of Abilene. I look forward to being a repeat customer. Keep up the great work!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

I went to Lithia to lease a vehicle. I needed a vehicle...

I went to Lithia to lease a vehicle. I needed a vehicle and i needed it fast. I had my eye on the prize which was a toyota camry. This was my first car so i thought i it would be a scary experience but it was anything but that. The salesman Arnie was very friendly and informative. If he didn't know the answer right off the top of his head someone next to him did. Arnie right off the bat took the car to garage so i could look at it better out of the wind. And when i wanted to test drive the car he went and got the keys before i could say the word Toyota. When my credit check was running he was talking with me and kept me up to date with what is going on constantly. I liked that there was plenty of space for me to get some coffee and a cookie while I waited. And even if i need to there was a place to charge my phone. I liked Arnie he was friendly and got to know him better as a person and he made me feel at home. I told Arnie exactly what I was able to afford and with him and the help of his other sales associates they were able to get me under what I requested. I was also able to get some great discounts when i leased the car. Ron in the finance department really knew what he was talking about. He was able to answer all my questions that I had. He described to me all the paperwork as sometimes it can be confusing. But i wasn't confused at all the whole time. And as soon as i signed the first paper he took the car to get it all cleaned up for me and put window tint on it. He offered me an oil lease plan that was affordable and still kept my payments in my budget that i requested. Ken helped me finish my process to look over the car to make sure all was ok. He hooked up my bluetooth so i could download my music and contacts to my phone. He also explained some more information for me. All were very friendly and helpful during the whole experience

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

My car salesperson Scott Pugh, Worked diligently with me...

My car salesperson Scott Pugh, Worked diligently with me and my family to find the car that was right for me both in personal taste and within Our budget. He was very polite and patient with me and my wife, and most especially with our two daughters who ran around tirelessly the entire time we were there. After presenting us with many options and narrowing it down to the one that fit us the best, Scott immediately got the paperwork started. We drove our Chevrolet Cruze home that day and at a lower price than several dealership's with very similar Cruze's. Thanks Scott at Lithia Toyota!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Both my wife and I had a great experience with Lithia. ...

Both my wife and I had a great experience with Lithia. We initially bought a Camry from Lithia and dealt with Greg Fenwick. I was casually shopping around for trucks and decided to call up Greg to see what the Tundra was all about. He asked for a little information in what I might be looking for in a truck and we decided to meet up that day. When I got there he already had one pulled around. It was right up my alley. Greg was very knowledgable, polite, and not pushy. I'm a very inquisitive person, to say the least and during my negotiations with Lithia the staff never seemed put out and worked with me on the prices (trade-in and new vehicle). I would, and will, recommend Lithia to anyone looking for a Toyota (even if you aren't go check it out). One of the best car buying experiences I've had thus far. -Casey

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Phil underwood was great very helpful and friendly. ...

Phil underwood was great very helpful and friendly. Worked with him on past two purchases alway very informative on my possibilities. Anwered all the questions I had.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

We recently purchased a pre-owned vehicle from Lithia...

We recently purchased a pre-owned vehicle from Lithia Toyota. It was a great experience. By far the easiest and most pleasant car-buying process we have been through. Kyle was courteous, helpful, answered all our questions knowledgeably and was prompt in answering our e-mails and phone calls. Thanks, Kyle and Lithia Toyota for a job well-done!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Drove from Midland to Abilene to get a 2014 Sequoia. Got...

Drove from Midland to Abilene to get a 2014 Sequoia. Got a fairly good deal from internet quote. Philip was excellent at getting us thru all the paperwork, taking us for a test drive, and going thru all of the features on the vehicle. Would recommend him by name to anyone looking to purchase a new Toyota.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Jacob did awesome, he admitted to being new to the car...

Jacob did awesome, he admitted to being new to the car sales world which was refreshing to work with. We have never been fans of slime ball sales tactics and we felt like everyone we worked with at Toyota was genuine and concerned with helping us meet our goals of owning a new Prius. Thank you Jacob for making us feel at ease and comfortable , Thank you Jim and Craig for helping us meet our numbers and sealing the deal! We are loving our car and the crazy savings in gas money we are already seeing ! Rather than that I hope you all have Happy Holidays !! We will be talking highly of our experience with you guys and trying to send business your way! :)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.