Lithia Toyota of Abilene

I was on assignment from Austin in North Texas when my 1997 Toyota 4Runner took it's last tour down a dirt road. I limped from Buffalo Gap into Lithia's Abilene dealership, hoping to have the old girl fixed. They welcomed me and my pup into their comfy waiting room for hours as I had no place else to go. When it was apparent the 4Runner was toast the staff helped me to a hotel for the night and offered to show me any cars on the lot that fit my not-planned-for-car-payment price range. They were very helpful, considerate, and friendly during one of my hardest times on the road. The next day as I was clearing out my belongings from the 4Runner we ran into Chris Ashley. He helped as I fished camera equipment, dog food, and camping gear from the truck we had affectionately called "Dimples" because of old hail damage. We took one last walk through the used lot and happened upon a RAV4 that perfectly fit my needs. Chris was no pressure, hands off, and extremely knowledgeable. When it came time to see if I could even afford the RAV, he worked with us on price and helped me find the best APR possible. I didn't go to Abilene in search of a new-used car, but I'm sure glad I was there when I needed one. Thanks, Chris! And thanks to the service staff that first long day in the waiting area. The cookies and coffee are much appreciated.

My experience with Toyota of Abilene was excellent. Kenneth Geeslin (Salesman) explained everything and went out of his way to please me (Joy Lowry) when buying my new Camry. I couldn't have asked for a better experience.

Andrew did a great job helping me find a car that I could afford. He really worked with me on my trade and was awesome!

Due to unfortunate circumstances, I was facing a $315 repair on a certified pre-owned Toyota just 45 days or so after my purchase from Lithia Toyota. It was frustrating to me yet somewhat understandable. However, with great thanks to Deborah McCoy and the administrative team, they did EXACTLY what needed to be done for me to drive away satisfied. I have purchased at least 15 vehicles, some new and some used from at least 7 different dealers. Lithuania Toyota of Abilene has by far outshines them all. From the outstanding sales professional in Austin Ricker to the superb customer service from Deborah McCoy, this dealership WANTS their customers to leave happy and return another day. I know this is one customer that will and I'll also recommend them to anyone looking to purchase or have a vehicle serviced.

I was very please with how smooth this sale was with Ken Terry, He did everything for me by phone and did not have to spend my day at the dealership. I would definitely recommend this company to all my friends and tell them how relaxed my experience with Ken Terry went. I was at the dealership only about 1 hour !! Thanks so much for a smooth experience Ken Terry!!

Outstanding service. Greg Fenwick did an awesome job at setting me up with a new car and making the buying process easy and stress free.

I purchased a new toyota tundra from Matt Cumby and the experience was outstanding. He was not pushy and really wanted my experience to be good. Mr Cumby and Aaron Barry worked well in helping me with obtaining an agreement with trade and puchase that allowed me to be a new toyota customer. Thank you guys you are the best. Gwen Campbell

I came to buy a car and had already been to Honda and was turned down. Honda wouldnt listen to me when I told them I wanted to finance with my credit union. Gregg Fenwick was excellent! I told Gregg that I wanted to finance with my credit union. He let me test drive the car and listened to my questions and concerns. He was great with everything.

This was a pleasurable experience. .Facilities super clean, no lacking of sales personnel (which is good because they were busy). All friendly, whether they were working with us or not. Chris Herrington was the young gentlemen who worked with us on our buying spree. He was friendly, knowleable and both he and the manager with whom he worked, did their level best to be sure we were happy and that we purchased and drove off in a 2014 Toyota Tundra Platinum. We are older so all the bells and whistles were kinda beyond our understanding, and a couple of days later, when he got off work, Chris came and went through everything with me. It was after 9pm when he left our home. This is a place where you ought to go!

Matt Cumby began the search for our Toyota with my wife while I was at work and she said he was very helpful and polite. Day two I came to Lithia Toyota to see what my wife had located for us and Greg Fenwich helped us find the right vehicle. I can say that Greg is a very nice, polite, and helpful car salesperson. We thought everyone at Lithia Toyota was plesant to do business with.