Reviews
This was our first visit to Group 1 Ford in El Paso,
This was our first visit to Group 1 Ford in El Paso, Robertthe salesman was awesome to work with. We couldn’t be happier.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we're happy you found Robert to be so supportive during your experience here at Group 1 Ford El Paso. We are always more than happy to assist you if anything else comes up. Take care!
This was our first visit.
This was our first visit. Alexis is a wonderful and knowledgeable service writer. Very satisfied
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy to hear you had such a positive experience with our team! Until the next time we meet, take care!
Excellent service and kindness from Maria.
Excellent service and kindness from Maria. Speedy and high-quality work and vehicle inspection. Good price compared to other places..
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford El Paso. If you have any further questions, please give us a call. We're always happy to help!
My sales man did an excellent job by making me and my
My sales man did an excellent job by making me and my spouse feel welcomed. I would highly recommend other people. Great service
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we are very happy to have provided you with such a positive experience. Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!
Done better in the past.
Done better in the past. Work not done professionally this time around. Service advisor was awol.
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for bringing this to our attention. Unfortunately, we are unable to find your customer information based on your username alone. Please feel free to reach out to us so we can learn more. Thank you for your feedback. Lorenzo Vargas - Service Director - lvargas@Group1Auto.com Sasha Martinez - Customer Relations Director - smartinez@group1auto.com
I always have a good experience no matter what I need to
I always have a good experience no matter what I need to have done! They are very dependable and the turn around time for any service request is always satisfactory. I have never had any issues.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Bobbie, we are glad we could help! Please let us know if there is anything else we can do for you; we are more than happy to help!
You need to improve communication between dealer and
You need to improve communication between dealer and customer, I can not accept that my vehicle was there for over a week without knowing the reason until I went there to ask what was going on. I mean no communication by phone or electronic mail
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Hi Mr. Gonzalez we sincerely apologize for the lack of communication on our part. That is not the level of service we strive to provide, and we understand how frustrating that must have been. We truly appreciate your feedback-it helps us improve and ensure this doesn't happen again. If you're open to it, please contact us at lvargas@group1auto.com so we can make things right. Thank You, Lorenzo Vargas - Service & Parts Director Group 1 Ford of El Paso | lvargas@Group1Auto.com
Great service over all.
Great service over all. Friendly staff, clean & comfortable waiting area with free ride from and to the dealership to get your vehicle if you don't want to wait.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great, quick service and staff is very friendly.
Great, quick service and staff is very friendly. They had my vehicle ready before the time i was told.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
El joven Sall excelente vendedor, y muy amable todo el
El joven Sall excelente vendedor, y muy amable todo el equipo, el veh�culo muy bello y nos explic� todo muy bien y de la mejor manera
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Maria, thank you; we appreciate your feedback! We do hope we can be of assistance in the future. Take care!