Reviews
The new valet service really helps getting cars serviced,
The new valet service really helps getting cars serviced, very helpful for those on a busy schedule. I?ve been getting good service with them for sometime now and will continue to work with them.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Gilbert, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Lack of communication and was told there would be no
Lack of communication and was told there would be no charge. The date it was suppose to be ready we reached out multiple times and no response. Also I was never told I would have to pay for filters. It’s very minor in the overall picture but communication was the worst I have ever encountered
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback, John. We are sorry to hear about your concerns regarding communication. Our records indicate that we were in contact with you and your team throughout the repair process. We truly value your business and will continue working to improve our communication to ensure a smoother experience moving forward. If you would like to discuss this further, please feel free to reach out to me directly. Lorenzo Vargas - General Manager Group 1 Ford of El Paso | lvargas@group1auto.com
Mario Villanueva was very friendly, explained everything
Mario Villanueva was very friendly, explained everything and answered any questions I had. He kept me u to date with the services.The drivers very polite.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Maria, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!
Highly recommend, excellent and quick customer service!
Highly recommend, excellent and quick customer service! Additionally, customer support was responsive and helpful when I had a question.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Norma, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Jerrymyles was very friendly, kind and attentive.
Jerrymyles was very friendly, kind and attentive. The oil change was prompt, and it's always a plus when you get offered valet or a Lyft ride instead of waiting at the dealership. Bonus points for the car wash, too. Overall it was a great experience.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Hands down the best dealership I?
Hands down the best dealership I?ve ever been too. Friendly staff, no pressure, great attitudes, I would recommend this place to everyone I know
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Ford El Paso! We hope to see you soon!
Buenas tades muy satisfecho con el servicio el dia de
Buenas tades muy satisfecho con el servicio el dia de hoy. En especial excelente servicio de Joe Mena.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hola, gracias por tu amable reseña. Nos complace compartir tus comentarios con Joe, de Group 1 Ford El Paso. ¡Esperamos verte de nuevo! Que tengas un buen día.
Dealership has always exceeded expectations.
Dealership has always exceeded expectations. Professional and courteous treatment with prompt service. Definitely returning customer.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.
Great Job, Services and really detailed on what works is
Great Job, Services and really detailed on what works is recommended. Pickup vehicle not to much waiting time.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
The Service Adavisor Marija, was running the extra mile
The Service Adavisor Marija, was running the extra mile on customer service. I greatly appreciated and recommend her. She was very nice, and patiently checked everything and looked for options and solutions. I definitely will contact her back for service advisor. Thank you.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!