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Group 1 Ford of El Paso

(2,108 reviews)
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Sales hours:
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 7:00am–6:00pm
Sunday Closed Closed
2025 consumer dealer award
View 1 awards
2025 consumer dealer award
New (888) 572-4841 (888) 572-4841
Used (866) 350-5526 (866) 350-5526
Service (866) 887-8313 (866) 887-8313

Reviews

(2,108 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Group 1 Ford of El Paso from DealerRater.

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Excelente servicio atento respetuoso servicial despeja

Excelente servicio atento respetuoso servicial despeja dudas explica las novedades de la camioneta y ofrece opciones muestra las bondades de las camionetas y las innnovaciones que ayudan al cliente satisfecho

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hola, gracias por compartir tu experiencia positiva. No dudes en contactarnos si hay algo más que podamos hacer por ti.

Professional and Friendly Staff.

Professional and Friendly Staff. The facility was very clean. I will be using them again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Ford El Paso! Thank you again, and have a fantastic day!

Very fast and friendly service my service advisor help me

Very fast and friendly service my service advisor help me a lot Mario Villanueva and he explained me every detail about my vehicle I highly recommend these place

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

My service advisor Alexis was outstanding and extremely

My service advisor Alexis was outstanding and extremely helpful. He has excellent customer service skills. His positive attitude is evident in the way he addresses the customer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

Everything was good, Made the appointment and was

Everything was good, Made the appointment and was received by the service advisor. No issues, quality of work was good. Overall everything was done correctly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

excellent service, especially the employee of Marija.

excellent service, especially the employee of Marija. She made me feel welcomed and provided excellent service. Also to the mechanics at the dealership who handle my car with great care.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Abel, we're happy you found Marija to be so supportive during your experience here at Group 1 Ford El Paso. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Group 1 ford advisors are aways courteous and informative

Group 1 ford advisors are aways courteous and informative on the services completed or needed on my vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you so much for your positive comments about Group 1 Ford El Paso! If you have any further questions, please don't hesitate to reach out!

I'm always well-attended not only by my go-to-go service

I'm always well-attended not only by my go-to-go service guy, Jose, but by all team members- from cashier to valet.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi James, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Consumer response

This was my first car purchase, and I am very happy with the outcome. Have had it for 5 years now, and the Ford dealership has been the only place I take my car to get serviced. Very satisfied customer! Thanks, James

Nathan Howard made the whole process very easy and

Nathan Howard made the whole process very easy and everything went smoothly. He explained everything in detail to me. I would recommend him to other people.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Luis, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Excellent customer service & Ralph Hernandez was

Excellent customer service & Ralph Hernandez was extremely helpful and made things simple with my purchase

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Stephanie, we're happy you found Ralph to be so supportive during your experience here at Group 1 Ford El Paso. Please don't hesitate to reach out if there's anything additional we can do for you.