Reviews
My Service advisor Alexis Holguin Did a fantastic job
My Service advisor Alexis Holguin Did a fantastic job explaining everything to me Answered all my questions Great customer service..thank you so much 4 that
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Katja, we are so pleased you enjoyed your visit to Group 1 Ford El Paso! We can't wait to see you again, have a great day.
They did the service fast and I was on my way sooner than
They did the service fast and I was on my way sooner than I expected!! Great job, and while waiting they provided drinks and a
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Carmen, we really appreciate your positive review! We do hope we can be of assistance in the future. Take care!
Great customer service , no issues with anyone.
Great customer service , no issues with anyone. Everything was done on line. Service representative was vey polite and friendly. Thanks Group 1 at Ford Dealership.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Rene, we appreciate you taking the time to leave us this feedback. We hope to be of service to you again in the future. Best wishes, Group 1 Ford El Paso
From beginning to end, excellent communication which made
From beginning to end, excellent communication which made the buying process a breeze! Mr. Hernandez was very knowledgeable and servicable. Mr. Felipe in finance was absolutely incredible, which made the process seamless.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we're happy you found Hernandez to be so supportive during your experience here at Group 1 Ford El Paso. We are always more than happy to assist you if anything else comes up. Take care!
Was treated exceptionally & did not take too long!
Was treated exceptionally & did not take too long! I was advised of my next service date! I will be calling for service in 6 months!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Sylvia, thank you; we appreciate your feedback! We can't wait to see you again, have a great day.
The service was Excelent!
The service was Excelent! M�ster Menas do a great job and he is very knowledgeable and help us with the service of the vehicle. Overall, and excelent experience and grat service during the visit!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Henry, thank you; we appreciate your feedback! We look forward to your next visit! Take care!
From beginning to end, excellent communication which made
From beginning to end, excellent communication which made the buying process a breeze! Mr. Hernandez was very knowledgeable and servicable. Mr. Felipe in finance was absolutely incredible, which made the process seamless.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Micaela, thank you; we appreciate your feedback! We do hope we can be of assistance in the future. Take care!
The service advisor was really good, he did provide me a
The service advisor was really good, he did provide me a really good customer service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Ford El Paso! Thank you again, and have a fantastic day!
Excellent customer service at the beginning and to the
Excellent customer service at the beginning and to the end. Friendly and helpful information about everything you need to know about the cars.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Pierr, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
This salesman was great.
This salesman was great. I was just looking left with my vehicle. However, the fiancée department was horrible and very hostile. I wanted to walk out, but he closed the door to make it worse. He then went through paperwork that I didn’t understand at all.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience and for the kind words about your salesperson. We are very sorry to hear about your interaction with the finance department and take your comments seriously. Please contact us directly so we can review what happened and ensure your concerns are properly addressed. Group 1 Ford of El Paso - 915-591-8600