Skip to main content

Group 1 Ford of El Paso

(2,118 reviews)
Visit Group 1 Ford of El Paso
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 7:00am–6:00pm
Sunday Closed Closed
2025 consumer dealer award
View 1 awards
2025 consumer dealer award
New (888) 572-4841 (888) 572-4841
Used (866) 350-5526 (866) 350-5526
Service (866) 887-8313 (866) 887-8313

Reviews

(2,118 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Group 1 Ford of El Paso from DealerRater.

Want to share your experience with this dealership?

Write a review

Shamaley Ford is the best Ford dealership in El Paso.

Shamaley Ford is the best Ford dealership in El Paso. I have been to all of them and Shamaley provides the best customer service hands down.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It's great to hear that you've had such a positive experience at Shamaley Ford! Providing the best customer service is something we strive for, and we're glad to hear that we've met your expectations. We appreciate your business and look forward to serving you again!

Very courteous.

Very courteous..very professional and what I thought was going to take a day to two days only took half of a day. Great job. Joe Mena was very professional

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're delighted to learn about your positive experience and the professional assistance provided by Joe! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.

Will adjust payment to fit budget on time service

Will adjust payment to fit budget on time service friendly service representative relationship establish whit representative

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We understand the importance of fitting payments into your budget and providing timely and friendly service. Our goal is to establish a strong relationship with you and our service representatives, ensuring that your needs are met and your experience with us is exceptional. Thank you for choosing us.

My experience with the service advisor was was excellent

My experience with the service advisor was was excellent Marco has very good customer values I highly recommend Marco to everyone Great job Marco

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It's fantastic to hear that you had an excellent experience and that Marco provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

Shamaley Ford exceeded my expectations!

Shamaley Ford exceeded my expectations!!! Irma helped me ever step and answered all my questions. Charlie always made sure I was taken care of. I’m very happy with my purchase and the best service I could ever asked for!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

That's fantastic to hear! Irma and Charlie at Shamaley Ford know how to take care of their customers. Enjoy your new vehicle!

Dealership provides a convenient pick up and drop off

Dealership provides a convenient pick up and drop off service. Technician is . very friendly and approachable

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

That's great to hear! The convenient pick-up and drop-off service provided by the dealership, along with the friendly and approachable technician, enhances the overall experience. Thank you for choosing us!

Well my sales lady did a good job 👏 and I will refer

Well my sales lady did a good job 👏 and I will refer people to her sale manager he was very convenient thy both did and excellent job

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new vehicle! We're thrilled to have delivered an excellent sales experience to you. Your satisfaction is our top priority, and we appreciate your business. We look forward to assisting you in the future.

I always enjoy the service I receive and the friendliness

I always enjoy the service I receive and the friendliness of the staff. I never leave disappointed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are thrilled to hear that you had a enjoyable experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Great service and communication when servicing my car.

Great service and communication when servicing my car. I would highly recommend them for your service needs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Very friendly and nice employees.

Very friendly and nice employees. Fast service and clean facility. Very through and knowledgeable. Always come back for service

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are thrilled to hear that you had a fast and thorough experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.