Reviews
Bought car new here and 2nd service they have performed
Bought car new here and 2nd service they have performed and it’s always been an amazing experience. Definitely a customer for life.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are thrilled to hear that you had an amazing experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Shamaley has been Dependable service over 20 yrs of our
Shamaley has been Dependable service over 20 yrs of our FORD vehicles including trucks and cars.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's fantastic to hear that Shamaley Ford has been your go-to for dependable service for such a long time with your Ford vehicles. Building that kind of trust and reliability over 20 years speaks volumes about our commitment to customer satisfaction.
Great service from the finance team and sales team.
Great service from the finance team and sales team. Especially Sall our sales person. Thank you
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It's fantastic to hear that you had a great experience with both the finance team and sales team and that Sall provided excellent service as your salesperson. Enjoy your vehicle, and thanks for sharing your positive experience!
Professional and courteous.
Professional and courteous. Friendly and respectful. Service department works awesome to maintain our vehicles for safe operation.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are thrilled to hear that you had a professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Improper installation of vehicle battery.
Improper installation of vehicle battery. Protective battery sleeve not reinstalled. Engine heat damages the battery.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
I apologize that your recent experience was anything but satisfactory. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you at smartinez@group1auto.com Sasha Martinez Customer Relations Director
Chuy is always on top of my maintenance.
Chuy is always on top of my maintenance. He knows that truck better than I do! Thank you very much for your hard work.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's fantastic to hear that you had a great experience and that Chuy provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.
Service vehicle
I had several issues and some were not addressed with service guy telling me my power window should only lower window and I had to hold the button to raise it. But I told him not true because it functioned both ways
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
I apologize that you experienced this misunderstanding regarding the button to your window. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you at smartinez@group1auto.com. Sasha Martinez, Customer Relations Director
Repairs
I came in with a check engine light on. They tested it right away. It showed I needed a diesel fuel filter. They had one in stock and installed it right then with no appointment
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're glad to hear about your positive experience with us! At our dealership, we strive to provide prompt and efficient service to address our customers' needs. Our team is always ready to diagnose issues and have the necessary parts on hand to get you back on the road as quickly as possible. Thank you for choosing us for your vehicle service needs!
Service and maintenance
Informed of necessary maintenance and completed in a timely manner. Very professional and courteous.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We are thrilled to hear that you had a professional and courteous experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Great service.
Great service. Did a good job. Always rapid with service. Great customer service. No complaint.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.